Banking Customer Service Advisor (Dunmurry)

Honeycomb; Dunmurry; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading financial institution in Northern Ireland is seeking Customer Service Administrators based in Dunmurry. This temporary role offers hybrid working and great on-site amenities. You will handle customer queries, input data, and support administrative tasks. Essential qualifications include strong IT skills and previous customer service experience. Ideal for detail-oriented individuals who enjoy a supportive team environment. Excellent amenities include free parking and a canteen.

Benefits

Hybrid working

Free parking

Fully equipped canteen

Qualifications

• Previous experience in an administrative or customer service role required.
• Comfortable communicating with customers and third parties over the phone.
• High level of accuracy and attention to detail essential.

Responsibilities

• Accurately inputting and processing data across internal systems.
• Handling customer queries via phone and email with professionalism.
• Supporting general administrative tasks, including document preparation.

Skills

Strong IT skills

Excellent communication

Attention to detail

Proactive attitude

Tools

Excel

Word

Job description

Honeycomb is delighted to partner with a leading Northern Ireland bank in the search for multiple Customer Service Administrators, based in Dunmurry. This is a fantastic opportunity to join a well-established financial institution on a temporary, ongoing basis, with the potential for long-term extension. Enjoy the benefits of hybrid working, a supportive team environment, and excellent on-site amenities, including free parking and a fully equipped canteen.

The Role

Your responsibilities will include:

• Accurately inputting and processing data across internal systems
• Scanning and managing important documentation
• Handling customer queries via phone and email with professionalism and care
• Maintaining accurate records
• Preparing and reviewing documents and spreadsheets
• Supporting general administrative tasks, including mail handling, document preparation, quality checks, and basic system maintenance

The Person

You are detail-oriented, proactive, and enjoy working in a supportive team environment. You take pride in delivering high-quality work and great service to internal and external stakeholders.

Essential

• Strong IT skills and confidence using Excel, Word, and internal IT systems
• Previous experience in an administrative or customer service role
• Comfortable communicating with customers and third parties over the phone
• High level of accuracy and attention to detail
• A positive, can-do attitude and a willingness to support team goals

Desirable

• Previous experience in the banking or financial services sector

How to Apply

To speak in absolute confidence about this opportunity, please send an up-to-date CV via the link provided or contact Cora Montgomery at Honeycomb on 028 96 20 70 50.

If you have a disability, which means you require assistance at any stage of the recruitment process, please contact us directly to discuss.

Honeycomb is committed to providing equality of opportunity to all.

*Please note that due to the current climate, it is not possible for us to contact candidates who are not meeting the specific requirements for this role. We are receiving an exceptionally high number of applications at present, which is not allowing us to call everyone individually. We thank you in advance for your understanding.*