Banking Customer Experience Specialist - Full Time

HSBC Group; Plymouth; Sur place; GBP 23 000 - 28 000; Plein temps

Avantages offerts par ce poste

Discretionary performance bonus

Over six weeks' holiday

Perks at Work Benefit

Pension contribution

BUPA Healthcare

Life Assurance

Flexible benefits platform

Sharesave scheme

Résumé du poste

HSBC Group in Plymouth is seeking a Customer Service Representative to deliver outstanding service in a busy branch. You will handle a range of transactions, answer product queries, and educate customers on self-service devices and digital banking options, guiding them to bank with HSBC in the way they prefer.

Full-time, 35 hours per week, 9:00-17:00 (Mon-Fri) and 09:00-13:30 (Sat). Training lasts 8 days in-branch, and the role offers a starting salary of £25,000 plus an annual discretionary

Qualifications

• Demonstrate excellent communication skills enabling you to engage in effective conversations, build strong connections and show empathy to our customers
• The ability to take ownership of customer enquiries through to resolution - you will pride yourself on delivering a customer experience that exceeds expectations, delivering a personalised, friendly & efficient service
• Be resilient to a continuously changing environment

Responsabilités

• Provide exceptional face-to-face customer service in a timely manner whilst working in a fast-paced busy Branch environment and adhering to our policies and procedures
• Process a wide range of transactions, whilst maintaining a high degree of accuracy
• Have excellent attention to detail
• Play a supporting role in educating our customers around HSBC self-service devices and alternative digital banking platforms
• Collaborate as part of the dynamic Branch team and actively seek to improve workflows and processes to make banking with HSBC easier for our customers

Connaissances

Communication skills

Ownership of inquiries

Resilience

Description du poste

HSBC Group in Plymouth is seeking a Customer Service Representative to deliver outstanding service in a busy branch. You will handle a range of transactions, answer product queries, and educate customers on self-service devices and digital banking options, guiding them to bank with HSBC in the way they prefer.

Full-time, 35 hours per week, 9:00-17:00 (Mon-Fri) and 09:00-13:30 (Sat). Training lasts 8 days in-branch, and the role offers a starting salary of £25,000 plus an annual discretionary