Branch Customer Experience Specialist

HSBC Holdings plc; Penrith; Sur place; GBP 18 000 - 24 000; Plein temps

Résumé du poste

HSBC Holdings plc in Penrith, United Kingdom, is seeking a branch-based customer service role. You will be the first point of contact for HSBC customers, delivering high-quality, personalised, friendly and efficient service while pro-actively addressing simple needs and guiding customers to use direct channels where appropriate.

You will focus on service excellence, protecting the bank, promoting multi-channel engagement, and supporting the branch by identifying opportunities to better serve

Qualifications

Responsabilités

• Deliver Service Excellence and Efficiency
• Protect the Bank
• Promote and deliver Multi-Channel Engagement
• Support the Branch and Identify Customer Opportunities

Description du poste

HSBC Holdings plc in Penrith, United Kingdom, is seeking a branch-based customer service role. You will be the first point of contact for HSBC customers, delivering high-quality, personalised, friendly and efficient service while pro-actively addressing simple needs and guiding customers to use direct channels where appropriate.

You will focus on service excellence, protecting the bank, promoting multi-channel engagement, and supporting the branch by identifying opportunities to better serve