Branch Customer Experience Specialist

HSBC Holdings plc; Plymouth; Sur place; GBP 23 000 - 28 000; Plein temps

Avantages offerts par ce poste

Over six weeks’ holiday

Perks at Work Benefit

Life Assurance

Flexible benefits platform

Sharesave schemes

Résumé du poste

HSBC Holdings plc in the United Kingdom is seeking a Customer Service Representative to deliver outstanding face-to-face service in a busy branch. You will handle transactions, answer product queries and promote self-service options.

This full-time role is 35 hours per week, with training and benefits including generous holiday, life assurance and HSBC's flexible benefits portal. Training lasts eight days, and a discretionary annual bonus is offered.

Qualifications

• Excellent communication skills enabling effective conversations and empathy
• Ability to take ownership of customer enquiries through to resolution
• Resilience to a continuously changing environment

Responsabilités

• Provide exceptional face-to-face customer service in a busy branch
• Process a wide range of transactions with high accuracy
• Educate customers on HSBC self-service devices and digital platforms
• Collaborate with the Branch team to improve workflows and banking experiences
• Adhere to HSBC policies and procedures

Connaissances

Communication skills

Empathy

Ownership of enquiries

Resilience

Attention to detail

Description du poste

HSBC Holdings plc in the United Kingdom is seeking a Customer Service Representative to deliver outstanding face-to-face service in a busy branch. You will handle transactions, answer product queries and promote self-service options.

This full-time role is 35 hours per week, with training and benefits including generous holiday, life assurance and HSBC's flexible benefits portal. Training lasts eight days, and a discretionary annual bonus is offered.