Banking Customer Care Specialist

City National Bank; United Kingdom; Remote; GBP 16,000 - 24,000; Full time

Job summary

City National Bank seeks a Customer Service Representative to join our on-site team in Dunbar, WV. You will be the first touch for customers, handling inquiries and guiding them through banking solutions with professionalism and care.

Responsibilities include processing deposits, withdrawals, and transfers, educating customers on self-service options, and maintaining accurate records while staying compliant with banking regulations.

Qualifications

• High school diploma or equivalent; college degree preferred.
• Experience in banking or financial services is a plus.
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and attention to detail.
• Proficient with computers and banking software.
• Able to work in a fast-paced environment and adapt to changing priorities.

Responsibilities

• Provide exceptional customer service by promptly and effectively addressing customer inquiries and resolving issues.
• Serve as the first point of contact for customers, representing the bank in a professional and helpful manner.
• Identify and assess customers' needs to recommend appropriate banking products and services.
• Process transactions accurately and efficiently, including deposits, withdrawals, and transfers.
• Educate customers on self-service options and assist with online and mobile banking inquiries.
• Maintain accurate customer records and documentation in compliance with banking regulations.
• Collaborate with internal teams to address complex customer issues and ensure prompt resolution.

Skills

Communication

Problem solving

Banking software

Fast-paced environment

Professional demeanor

Rapport with customers

Education

High school diploma or equivalent

Tools

Banking software

Job description

City National Bank seeks a Customer Service Representative to join our on-site team in Dunbar, WV. You will be the first touch for customers, handling inquiries and guiding them through banking solutions with professionalism and care.

Responsibilities include processing deposits, withdrawals, and transfers, educating customers on self-service options, and maintaining accurate records while staying compliant with banking regulations.