Advanced Banking Customer Care Specialist

Barclays Bank Plc; Nottingham; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Pension plan

Private medical insurance

Life insurance

Income protection

Job summary

Barclays Bank Plc in Nottingham seeks an experienced Customer Care Analyst to deliver exceptional service across in-branch and digital channels. You will resolve complex customer needs with personalised solutions and collaborate with the Retail Banking teams to ensure seamless care processes.

The role involves engaging with customers, supporting colleagues, and contributing to the improvement of customer care performance while upholding Barclays values and standards.

Qualifications

• Experience delivering customer service across chat, email and phone channels.
• Ability to identify and resolve complex customer needs with personalised solutions.
• Collaborates with teams to align customer care processes and improve efficiency.

Responsibilities

• Provide exceptional service via chat, email and phone.
• Resolve complex customer needs with personalised resolutions.
• Collaborate with branches and teams to improve care processes.
• Identify improvement areas and coach colleagues on changes.

Skills

Multichannel support

Customer service

Communication skills

Stakeholder collaboration

Job description

Barclays Bank Plc in Nottingham seeks an experienced Customer Care Analyst to deliver exceptional service across in-branch and digital channels. You will resolve complex customer needs with personalised solutions and collaborate with the Retail Banking teams to ensure seamless care processes.

The role involves engaging with customers, supporting colleagues, and contributing to the improvement of customer care performance while upholding Barclays values and standards.