Banking Customer Advocate: Education & Fraud Prevention

HSBC; Bristol; On-site; GBP 26,000 - 30,000; Full time

Job summary

A leading global bank is hiring a Customer Service Consultant in Bristol to provide exceptional customer service and support users of their digital platforms. The role focuses on educating customers, raising awareness of fraud, and assisting those in vulnerable situations. Candidates should have strong communication skills and a passion for customer care. Full training is included, and the position offers a competitive salary of £26,000 plus benefits, including annual leave and healthcare.

Benefits

Over six weeks’ holiday

Employee discounts

Market-leading pension contribution

BUPA Healthcare

Life Assurance

Flexible benefits platform

Qualifications

• Previous Customer Service experience is helpful but not essential.
• Demonstrate the ability to take ownership of customer enquiries.
• Be open to different points of view and dedicated to inclusivity.

Responsibilities

• Provide outstanding service to customers and educate them on digital platforms.
• Raise awareness of fraud and support vulnerable customers.
• Take ownership of customer enquiries to ensure satisfactory resolutions.

Skills

Excellent communication skills

Resilience

Ability to engage in effective conversations

Job description

A leading global bank is hiring a Customer Service Consultant in Bristol to provide exceptional customer service and support users of their digital platforms. The role focuses on educating customers, raising awareness of fraud, and assisting those in vulnerable situations. Candidates should have strong communication skills and a passion for customer care. Full training is included, and the position offers a competitive salary of £26,000 plus benefits, including annual leave and healthcare.