Branch Banking Advisor - Customer Experience Champion

Virgin Money UK; Woking; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

25 days holiday per year

Wellbeing access (Wellhub)

Up to 2 days volunteering

Training and development

Annual performance bonus

Private medical insurance

Pension

Life assurance

Salary sacrifice benefits

Job summary

Nationwide is hiring a Customer Representative for a branch in Woking, Surrey. The role is permanent, full-time (35 hours per week, Monday to Saturday) and requires being within a 45-minute commute. Training lasts three weeks with no holidays during this period, and applications may close early if volumes are high.

You’ll deliver great face-to-face, phone, and digital banking support, guiding customers through products to manage their money confidently while prioritising security and fairness.

Qualifications

• No banking experience required; customer service aptitude valued.
• Ability to learn banking products and digital tools.
• Strong interpersonal and communication skills.

Responsibilities

• Welcome customers to the branch and understand their needs.
• Handle a range of transactions and queries accurately.
• Guide customers through banking products and services.
• Work with colleagues to deliver excellent service.
• Follow processes and escalate issues when needed.

Skills

Customer service

Communication

Digital literacy

Teamwork

Job description

Nationwide is hiring a Customer Representative for a branch in Woking, Surrey. The role is permanent, full-time (35 hours per week, Monday to Saturday) and requires being within a 45-minute commute. Training lasts three weeks with no holidays during this period, and applications may close early if volumes are high.

You’ll deliver great face-to-face, phone, and digital banking support, guiding customers through products to manage their money confidently while prioritising security and fairness.