Bank Support Worker

Forward Leeds; Manchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dedicated support worker to join their team in Manchester. This role focuses on helping individuals and families resettle into permanent accommodation while ensuring efficient service delivery. The ideal candidate will build strong relationships with accommodation providers and community stakeholders, adapting to the needs of clients with complex situations. With a commitment to diversity and inclusion, this organization offers generous annual leave, enhanced sick pay, and various training opportunities, making it a rewarding place to work. Join a team that is making a difference in the community!

Benefits

Generous Annual Leave

Annual Leave Purchase Scheme

Enhanced Sick Pay

Employer Pension Contributions

Death in Service Benefit

Free Will Writing

Eyecare Vouchers

Blue Light Card Discounts

Training and Development Opportunities

Flexible Working Policies

Qualifications

• Experience working with individuals or families in support roles.
• Ability to manage inquiries and resolve issues efficiently.

Responsibilities

• Support individuals or families in resettling into permanent accommodation.
• Provide operational support to ensure efficient service delivery.

Skills

Client Support

Relationship Building

Operational Support

Problem Solving

Education

Relevant Experience in Support Services

Tools

Record Management Systems

Job description

Waythrough launched in October 2024 following the merger of Humankind and Richmond Fellowship. Our vision is to break down barriers that prevent people from accessing support to live valuable lives. We address poverty and disadvantage in communities through mental health, drug and alcohol, housing, and related support services.

We operate nearly 200 services across England with approximately 3,500 dedicated staff and volunteers, supporting around 125,000 people annually.

As we integrate two large organizations, some systems and branding may still reflect 'Humankind'. Full system integration is planned for next year.

About The Role

1. The post holder will work within a team to support individuals or families, aiming to resettle clients into permanent accommodation.
2. Provide operational support across services in Manchester to ensure efficient service delivery, including handling inquiries, managing records, and resolving issues.
3. Build strong relationships with accommodation providers and community support stakeholders.
4. Work with clients with complex needs and adapt to developing service requirements.
5. Assist with maintaining high standards of service and contribute to operational effectiveness.

Note: Bank workers accrue holiday entitlement proportionally, paid with wages.

For the full job description and person specification, please click here. If viewing on Indeed, please apply via our website to view the full details.

Who Are We...

Waythrough (formerly Humankind) was launched in October 2024 after merging with Richmond Fellowship. Our mission is to eliminate barriers to support, tackling poverty and disadvantage through various community services.

We have nearly 200 services across England, supported by around 3,500 staff and volunteers, helping approximately 125,000 people each year.

As we integrate our organizations, some branding remains under 'Humankind', with full system integration expected next year.

Thank you for your patience. Visit our careers page for more opportunities: recoveryfocus.wd3.myworkdayjobs.com.

What We Offer

• Generous annual leave (27 days + bank holidays, increasing to 32 after 1 year)
• Annual leave purchase scheme
• Enhanced sick pay
• Employer pension contributions
• Death in service benefit
• Free Will writing
• Eyecare vouchers
• Blue light card discounts
• Training and development opportunities
• Flexible working and family-friendly policies
• Wellbeing programs and support networks

Equality and Diversity

We are an equal opportunities employer, valuing diversity and inclusion. Applications from all backgrounds are welcome, including those with lived experience of substance use. For application support, contact [e-mail].

Additional Details

• Salary range: [Insert Range]
• DBS requirement: Not applicable
• Police/Prison vetting: Not applicable
• Driving license required: Yes
• Application closing date: 20 May 2025

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