Bank Support Assistant

Sanctuary Group; Birkenhead; On-site; GBP 33,062,400 - 38,572,800; Part time

Benefits offered by this job

33 days annual leave pro rata

Pension scheme

Employee discounts

Health and wellbeing plans

Learning and development

Job summary

Sanctuary Group is seeking a Bank Support Assistant in Birkenhead to provide hands-on, high‑quality support for customers. You will encourage daily living skills, promote social inclusion, and advocate with agencies as needed, while maintaining safety and accurate records.

The role requires teamwork, clear communication, and IT proficiency. The package includes generous annual leave, pension, discounts, health and wellbeing plans, and learning opportunities to help you thrive in a diverse,

Qualifications

• NVQ Level 2 in Health and Social Care or willingness to work towards it.
• Proficient technology/IT skills (Microsoft Office and similar).
• Excellent communication skills to build positive relationships with customers, families and agencies.
• Experience working effectively as part of a team.

Responsibilities

• Provide a hands-on, high-quality support service.
• Encourage customers to develop daily living skills such as cooking, cleaning, shopping and community involvement.
• Promote social inclusion and help customers build confidence, resilience and self-esteem.
• Work with agencies on behalf of customers, encouraging choice and acting as an advocate when needed.
• Maintain a safe environment and follow relevant regulations and practices.

Skills

Communication skills

Teamwork

IT skills

Microsoft Office

Education

NVQ Level 2 Health and Social Care

Tools

Microsoft Office

Job description

Bank Support Assistant

£13.15 per hour

Hours as and when required

Your role

• Provide a hands‑on, high‑quality support service
• Encourage customers to develop daily living skills such as cooking, cleaning, shopping and community involvement
• Promote social inclusion and help customers build confidence, resilience and self‑esteem
• Work with agencies on behalf of customers, encouraging choice and acting as an advocate when needed
• Maintain a safe environment and follow relevant regulations and practices
• Caring, approachable nature
• Ability to keep accurate records and share information clearly with the team
• Excellent communication skills to build positive relationships with customers, families and agencies
• Experience working effectively as part of a team
• Positive and accepting approach to customers whatever their needs
• NVQ Level 2 in Health and Social Care or willingness to work towards it
• Proficient technology/IT skills (Microsoft Office and similar)

Your rewards

We offer a package to help you thrive, including:

• 33 days' annual leave pro rata (rising to 38, including bank holidays)
• Occupational and sick pay linked to length of service
• Contributory pension scheme
• A variety of online discounts and rewards from major retailers
• Health and well‑being plans
• A wide range of learning and development opportunities

Some rewards are subject to a qualifying period or other criteria – visit our website for more information.

Inclusion

We are committed to being a diverse and inclusive organisation where everyone can thrive. We welcome applications from people of all backgrounds and will make reasonable adjustments throughout the recruitment process in line with our Disability Confident employer status.

Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers. We work closely with the Home Office in order to prevent illegal working. An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for. Sanctuary Supported Living is a trading name of Sanctuary Housing Association and Sanctuary Home Care Limited, both exempt charities.

Job Reference: 228618