Bank Support& Activities Worker

Action Together; Manchester; Hybrid; GBP 17,000 - 22,000; Part time

Benefits offered by this job

Annual leave 26 days

Aviva pension

Life Insurance

Employee Assistance Programme

Flexible working options

Job summary

Caritas Diocese of Salford is looking for Bank Support & Activities Workers to join our homeless services across Manchester. You will provide a friendly welcome, signpost residents, and help run activities and day-to-day tasks in our centres.

You will work to support residents, assist with building checks, answer calls, monitor CCTV, and respond to emergencies. Experience with homeless or vulnerable groups is essential; strong IT and admin skills and a collaborative approach are expected.

Qualifications

• Excellent customer service skills.
• Good IT and admin skills.
• Experience running activities with homeless or vulnerable groups is essential.

Responsibilities

• Welcome residents and visitors in a friendly, professional manner.
• Spend time with residents in communal areas and cafe.
• Facilitate recreational activities (cooking, games, arts/crafts).
• Perform building checks and deal with emergencies.
• Answer telephone calls and monitor CCTV.
• Undertake minor domestic tasks.

Skills

Customer service

IT skills

Team working

Flexible/shift work

Tools

CCTV monitoring

Job description

Caritas Diocese of Salford is the principal social action agency of the Catholic Diocese. Our mission is to put Love Into Action. We help those across Greater Manchester and Lancashire experiencing poverty, disadvantage, and discrimination to transform their lives with dignity. We provide a practical response to those in crisis, suffering hardship or who are at risk. We rebuild lives for the long-term, enabling people to live in a safe, healthy, and secure environment. We call for a better, more just world, where the voices of the poor are heard and acted upon and positively influence the systems, decisions and resources that affect those in need.

About the job

We are advertising for Bank Support & Activities Workers to work a variety of shifts across our homelessness day centres and accommodation projects in Manchester. You will provide a friendly and professional welcome to people coming in and out of our services, as well as spending time with people in the communal areas and cafe.

As a Bank Support & Activities worker you will listen to residents, provide signposting advice and help them resolve problems. During day shifts you will facilitate recreational activities aimed at enabling people to connect, be active, learn and have fun, for example cooking sessions, games or arts / crafts sessions. You will also be responsible for doing building checks, dealing with emergencies, answering telephone calls, monitoring CCTV and undertaking minor domestic tasks.

You will have excellent customer service skills, good IT and admin skills with a positive approach to team working. Experience of running activities and working with people that are homeless and may be vulnerable, or disadvantaged groups in a residential / similar setting is essential.

The shifts available are:

Monday to Friday between 9:00am – 17:00pm

Evenings: 16:45pm - 21:15pm

Nights: 20:45pm – 9:15am

If this sounds like the next step you are looking for and you would like to work for an organisation passionate about transforming lives, we would love to hear from you!

Caritas follows Safer Recruitment practices, and this post is subject to an Enhanced Disclosure & Barring Service check.

For full details please visit our website: www.caritassalford.org.uk/about/careers

If you have any queries or issues when applying, then please e‑mail [e-mail] and our HR department will be happy to help.

Caritas Diocese of Salford is an equal opportunities employer

Registered Charity Number: 1125808

Key information

• Employer: Caritas Diocese of Salford
• Locations: Greater Manchester, Manchester
• Role Type: Permanent
• Salary: £13.45 per hour (plus accrued holiday pay)
• Working Hours: Part-Time

This role requires the submission of a completed Caritas application form which you can download from the Careers page on the Caritas Diocese of Salford website. This is to be uploaded to the 'Anything else to upload' section. Your application will not be considered without an application form as we do not accept CVS. You may add a covering letter if you wish to help support your application

More about this role

• Closing Date: Monday 26th October 2026 at 12:00pm
• Closing Time: 9am
• Contact Name: Amy Schofield
• Employee Benefits: Salary Policy - The pay structure is designed to attract and retain the most talented and dedicated people. The structure is reviewed on an annual basis to ensure that salaries remain affordable and competitiveAnnual leave- We have an annual leave entitlement of 26 days per year in addition to bank and public holidays. Our annual leave year operates from 1 April to 31 MarchPension Scheme- We provide all employees who earn more than the threshold membership of a pension scheme with Aviva. Currently our contribution is 5% of qualifying earnings.Life Insurance- Twice annual salary payment for a death in service.Occupational Sick Pay Scheme - Caritas offers a generous Occupational Sick Pay Scheme which increases with length of service.Employee Assistance Programme -We offer employee’s access to an Employee Assistance Programme from Health Assured which offers support 24 hours a day, 7 days a week for wellbeing and mental health support.Maternity and Paternity Pay Scheme - Caritas offers Maternity and Paternity Pay schemes.Support, Learning and Development - We are committed to developing skills and expertise and offer training and support to all employees. Employees are encouraged to develop and are required to attend mandatory training, other appropriate training, participate in supervision, annual appraisals and development reviews.Policies and Procedures- We have comprehensive policies and procedures which support family friendly policies including flexible working and work life balance.Cycle to Work Scheme - Employees can apply for the Cycle to Work government initiative which offers the most cost-effective way to get new cycling equipment.Eye Care Scheme- Employees who are computer users have the right to request an eye test, the cost of which will be refunded and if glasses are required for VDU work a financial contribution will be made.Annual Staff Conference - Staff are invited to attend the Annual Staff Conference.Accredited Membership- Caritas is a Disability Confident Employer and a Living Wage Employer.
• Flexible Working Options: Part time
• Working Pattern Details: Bank Contract.
  The shifts available are:
  Monday to Friday between 9:00am – 17:00pm
  Evenings: 16:45pm - 21:15pm
  Nights: 20:45pm – 9:15am
  Weekends: 8:45am to 21:15pm
• Would You Consider A Job Share For The Role?: Yes