Receptionist/Administrator

Operose Health; London Borough of Croydon; Presencial; GBP 20.000 - 28.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

27 days annual leave pro rata

Learning management system access

Cycle to work scheme

Travel season ticket loans

Discount cards

Wellbeing services

Descripción de la vacante

Operose Health Ltd is seeking a proactive receptionist to join our primary care team in the UK. You will handle patient queries, manage appointments, and support confidential record-keeping within a busy at-scale primary care setting.

Ideal candidates bring reception or customer care experience, strong communication, and basic Word/Excel skills. NHS experience is welcomed. We offer training and a supportive environment with opportunities to grow.

Formación

• Reception or customer care experience essential.
• Excellent communication skills, both spoken and written.
• Basic PC skills: Word, Excel and email.
• Able to follow processes and protect data confidentiality.

Responsabilidades

• Responding to patient queries and liaising with the primary care team.
• Managing appointment requests and signposting to services.
• Emailing, scanning and coding clinical correspondence.
• Processing prescriptions requests and supporting workflow processes.

Conocimientos

Reception experience

Excellent communication

Basic PC skills (Word, Excel, email)

Data security awareness

NHS experience welcomed

Descripción del empleo

Help us to deliver great primary care by improving access, outcomes and patient experience.

At Operose Health, we delivery local primary care, at scale. It is our purpose to improve access, outcomes and patient experience. Our colleagues live our values and our empowered to be the best they can be for our patients, and each other – because we CARE.

Caring

We listen and through compassion, understanding and a willingness to keep an open mind, we support and empower people to have a healthier future.

Ambitious

Through determination and our passion for transforming the patient experience, we continue to redefine and revolutionise the future of primary care.

Resourceful

Creative, agile, with a devotion for lifelong learning, we go above and beyond to improve the quality of our services.

We strive to do the best we can do and be the best we can be for our patients, employees and NHS partners.

Main Responsibilities:

As a valued member of the Operose Health team, your key duties will include:

• Responding to patient queries and liaising with the wider primary care team as well as managing appointment requests, signposting patients to our range of services and maintaining patient records and confidentiality.
• Emailing, scanning and coding clinical correspondence.
• Processing prescriptions requests.
• Utilising other information systems to support efficient workflow processes.

Ideal Candidate:

What we look for in new colleagues:

• Reception or customer care experience is essential as well as an excellent communicator both spoken and written.
• Must have basic PC skills such as Word, Excel and email.
• Able to work within processes, procedures and maintain confidently and data security.
• Previous experience of working in the NHS is welcome but not essential.

Package Description:

How we’ll support you:

• 27 days annual leave plus bank holidays pro rata.
• Access to our bespoke learning management system and annual formative clinical assessments to support competency development.
• The benefits of working with an at scale provider of primary care means that we lots of opportunities for our colleagues to specialise and develop.
• Cycle to work scheme.
• Travel season ticket loans
• Discount cards.
• Employee wellbeing services including free yoga videos and employee wellbeing app.