Bank Customer Supporter

Sanctuary Scotland Housing Association Limited; Greater London; On-site; GBP 19,000 - 23,000; Part time

Benefits offered by this job

Online discounts

Health plan

Learning & development opportunities

Job summary

Sanctuary Supported Living invites applications for a Bank Customer Supporter role at Goodwin Court, East Barnet, Greater London. The position involves welcoming residents, organizing activities, and fostering community connections within our retirement community.

The role emphasizes compassionate service, flexibility for weekend work, and commitment to helping residents live independently with support from the team.

Qualifications

• Welcoming customers at front of house and providing reception support.
• Strong interpersonal and customer care skills.
• Ability to prioritise tasks and meet deadlines.
• Flexible to weekend work when required.
• NVQ Level 2 in Health and Social Care or willingness to work towards it.

Responsibilities

• Welcome customers and provide front of house reception support.
• Create engaging individual and group activities reflecting personal interests.
• Promote and review activities to help customers achieve goals.
• Support customers to connect with their local community.
• Enable customers to live life on their terms.

Skills

Interpersonal skills

Customer care

Task prioritisation

Flexibility

Education

NVQ Level 2 in Health and Social Care

Tools

Microsoft Word

Microsoft Excel

Job description

Title: Bank Customer Supporter

Barnet, London, GB, EN4 8FH

Bank Customer Supporter

Goodwin Court, 52 Church Hill Road, East Barnet, Greater London, EN4 8FH

£14.55 per hour

Hours as and when required

Turn everyday moments into something meaningful

We’re proud to be recognised as the 2025 Housing with Care Employer of the Year – and we’re excited to welcome a new Bank Customer Supporter to our vibrant Retirement Community at Goodwin Court, 52 Church Hill Road, East Barnet, Greater London, EN4 8FH.

You’ll be part of a compassionate, community-focused team supporting our retirement community residents, that puts people first – every single day. #BeYourBest is more than a hashtag – it’s our commitment to helping our people grow, thrive, and feel valued. We’ll support you with the tools, training, and encouragement to reach your full potential, while celebrating your individuality and the difference you make every day.

As a not-for-profit organisation, we reinvest in our people and our services, celebrating individuality and helping you thrive both personally and professionally.

Your role

• Welcome customers and provide front of house reception support
• Create engaging individual and group activities that reflect personal interests
• Promote and review activities to help customers achieve their goals
• Support customers to connect with and feel part of their local community
• Enable customers to continue to live life on their terms

(If you have experience as a Wellbeing Assistant, Activities Coordinator, supporting others to live their life to the fullest, or promoting independence, we’d love to hear from you).

Your skills

• Ability to develop and lead activities that involve and inspire customers
• Strong interpersonal and customer care skills
• Confidence in prioritising tasks and meeting deadlines
• Basic Microsoft Word and Excel knowledge
• This role may require weekend working so a flexible approach is required
• NVQ Level 2 in Health and Social Care, or willingness to work towards it

Your rewards

• A variety of online discounts and rewards from major retailers
• Health and well-being plans
• A wide range of learning and development opportunities

Before you apply

• We can only accept applications from individuals with the right to work in the UK. Sponsorship is not available for this vacancy.
• Internal candidates should apply via their internal careers account.
• We may close this advert early, so please apply as soon as possible.

We work closely with the Home Office in order to prevent illegal working.

Sanctuary Supported Living is a trading name of Sanctuary Housing Association and Sanctuary Home Care Limited, both exempt charities.

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