Bank Concierge

Sanctuary Scotland Housing Association Limited; King's Lynn; On-site; GBP 15,000 - 21,000; Part time

Benefits offered by this job

Health and wellbeing support

Company-paid life insurance

Parental leave arrangements

Annual leave purchase scheme

Company-funded training

Flexible working options

Inclusive culture

Exclusive retail discounts

Cycle to Work

Salary sacrifice

Job summary

Sanctuary Supported Living is seeking a Bank Concierge at Merchants Terrace, 92-94 London Road, Kings Lynn, Norfolk, PE30 5EU. The role involves being the first point of contact for customers, building relationships, and supporting people experiencing homelessness.

The position emphasizes safety, wellbeing, and securing the service while delivering excellent customer care, with emphasis on health and safety checks and up-to-date notes.

Qualifications

• Experience supporting people experiencing homelessness or vulnerable adults.
• Ability to stay calm and professional under pressure.
• Strong communication skills and a friendly approach.

Responsibilities

• Be the first point of contact for customer queries and support
• Build positive relationships and help customers develop life skills
• Respond calmly to emergencies or challenging situations
• Ensure the service is secure and provide excellent customer care
• Carry out health and safety checks and keep customer notes up to date

Skills

Homelessness support

Calm under pressure

Strong communication

IT systems

Job description

Title: Bank Concierge

Kings Lynn, Norfolk, GB, PE30 5EU

Bank Concierge

Merchants Terrace, 92-94 London Road, Kings Lynn, Norfolk, PE30 5EU

£12.90 per hour

Hours as and when required (Waking Nights)

Be the reason someone finds their footing

We’re proud to be recognised as the 2025 Housing with Care Employer of the Year – and we’re excited to welcome a new Bank Concierge to our vibrant homelessness service at Merchants Terrace, 92-94 London Road, Kings Lynn, Norfolk, PE30 5EU.

You’ll be part of a compassionate, community-focused team supporting people experiencing homelessness, that puts people first – every single day. #BeYourBest is more than a hashtag – it’s our commitment to helping our people grow, thrive, and feel valued. We’ll support you with the tools, training, and encouragement to reach your full potential, while celebrating your individuality and the difference you make every day.

As a not-for-profit organisation, we reinvest in our people and our services, celebrating individuality and helping you thrive both personally and professionally.

Your role

• Be the first point of contact for customer queries and support


• Build positive relationships and help customers develop life skills


• Respond calmly to emergencies or challenging situations


• Ensure the service is secure and provide excellent customer care


• Carry out health and safety checks and keep customer notes up to date

Your skills

• Experience supporting young people or vulnerable adults, including those with mental health needs or substance misuse


• Ability to stay calm and professional under pressure


• Strong communication skills and a friendly approach


• Confident using IT systems

Your rewards

You deserve more than the basics. Health and wellbeing support – including Aviva Digicare+ with virtual GP appointments, plus an Employee Assistance Programme offering medical, financial, and legal advice, as well as short-term counselling

• Company-paid life insurance


• Parental leave arrangementsandannual leave purchase scheme


• Company-funded trainingand ongoing career development opportunities


• Flexible working optionsand aninclusive culturewhere everyone belongs, supported by our staff networks including PRISM, Disability, Race Equality and Parent networks


• Exclusive retail discounts, Cycle to Work, and salary sacrifice arrangements

Before you apply

• We can only accept applications from individuals with the right to work in the UK.


• Internal candidates should apply via their internal careers account.


• We may close this advert early, so please apply as soon as possible.

Inclusion is one of our core values. We’re committed to being a diverse and inclusive organisation where everyone can thrive. We welcome applications from people of all backgrounds and will make reasonable adjustments throughout the recruitment process in line with our Disability Confident employer status.

We work closely with the Home Office in order to prevent illegal working.

Sanctuary Supported Living is a trading name of Sanctuary Housing Association and Sanctuary Home Care Limited, both exempt charities.

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