Bank Customer Care Advisor — In-Branch Support & Solutions

Barclays; Birmingham; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Pension plan

Private medical insurance

Life insurance

Income protection

Job summary

Barclays is seeking a Bank Customer Service Advisor to help customers in branch or local hubs with face-to-face guidance. You will be the friendly, first point of contact for Retail Banking customers, delivering personalised service and support across multiple channels.

The role requires strong customer focus, confidence in handling complex queries, and awareness of risk and compliance. Training is provided, with a collaborative team environment in Birmingham.

Qualifications

• Experience in customer service roles and a strong focus on helping customers.
• Ability to handle complex queries with empathy and clarity.
• Good judgment around risk and compliance is advantageous.

Responsibilities

• Resolve customer queries and personalis e interactions across channels.
• Provide face-to-face guidance and support to Retail Banking customers in branch/hubs.
• Collaborate with internal teams to ensure accurate and timely transactions and issue resolution.
• Adhere to regulatory requirements and internal policies in customer care.

Skills

Customer focus

Handling complex queries

Risk & compliance awareness

Fast-paced environment experience

Job description

Barclays is seeking a Bank Customer Service Advisor to help customers in branch or local hubs with face-to-face guidance. You will be the friendly, first point of contact for Retail Banking customers, delivering personalised service and support across multiple channels.

The role requires strong customer focus, confidence in handling complex queries, and awareness of risk and compliance. Training is provided, with a collaborative team environment in Birmingham.