Bank Concierge

Sanctuary Scotland Housing Association Limited; Tees Valley; On-site; GBP 17,000 - 21,000; Full time

Benefits offered by this job

Online discounts

Health and well-being plans

Learning and development opportunities

Job summary

Sanctuary Supported Living is seeking a Bank Concierge at Rose House in Hartlepool, serving as the first point of contact with visitors and residents. The role focuses on welcoming customers, building relationships, and supporting life skills development within a compassionate, community-focused team.

The position requires experience with young people or vulnerable adults, the ability to stay calm in emergencies, strong communication, and confidence using IT systems.

Qualifications

• Experience supporting young people or vulnerable adults.
• Ability to stay composed in challenging situations.
• Good communication skills and confidence with IT systems.

Responsibilities

• Welcome customers and be the first point of contact.
• Build positive relationships and support customers to develop life skills.
• Respond calmly to emergencies or challenging situations.
• Help organise and run occasional social activities.
• Carry out basic health and safety checks and maintain security.

Skills

Experience with young people

Staying composed in emergencies

Good communication

IT systems proficiency

Job description

Title: Bank Concierge

Hartlepool, Durham, GB, TS25 5QW

£12.90per hour

Hours as and when required

Be the smile that feels like home

We’re proud to be recognised as the 2025 Housing with Care Employer of the Year – and we’re excited to welcome a new Bank Concierge to our vibrant Ofsted-registered young people service at Rose House, 63 Blakestock Terrace, Hartlepool, TS25 5QW.

You’ll be part of a compassionate, community-focused team supporting young people, that puts people first – every single day. As a not-for-profit organisation, we reinvest in our people and our services, celebrating individuality and helping you thrive both personally and professionally.

Sanctuary Supported Living is committed to safeguarding and promoting the welfare of everyone that we support and care for, and we expect all colleagues and volunteers to share this commitment. All appointments are made subject to satisfactory Disclosure and Barring Service, qualification, and other pre-employment checks. Please note: If you have lived or worked overseas, you may be required to provide an overseas police check. Any costs incurred for this will be reimbursed once your employment has commenced.

Rose House, 63 Blakestock Terrace, Hartlepool, TS25 5QW

Your role

• Welcome customers and direct queries as the first point of contact
• Build positive relationships and support customers to develop life skills
• Respond calmly to emergencies or challenging situations
• Help organise and run occasional social activities
• Carry out basic health and safety checks and maintain security

Your skills

• Experience supporting young people or vulnerable adults
• Ability to stay composed in challenging situations
• Good communication skills
• Confident using IT systems

Your rewards

• A variety of online discounts and rewards from major retailers
• Health and well-being plans
• A wide range of learning and development opportunities

We can only accept applications from individuals with the right to work in the UK.

Inclusion is one of our core values. We’re committed to being a diverse and inclusive organisation where everyone can thrive. We welcome applications from people of all backgrounds and will make reasonable adjustments throughout the recruitment process in line with our Disability Confident employer status.

We work closely with the Home Office in order to prevent illegal working.

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