Bank Concierge

Sanctuary; Tees Valley; On-site; GBP 15,000 - 21,000; Part time

Benefits offered by this job

Health and well-being plans

Discounts from retailers

Learning and development opportunities

Job summary

Sanctuary is seeking a Bank Concierge at Rose House, Hartlepool, to welcome customers, respond to queries, and support young people in a community-focused setting. You will help with life skills, organise social activities, and assist with safety checks as part of a compassionate, not-for-profit team.

DBS checks and overseas checks may apply; flexible hours may be required. The role requires a safeguarding mindset and commitment to Sanctuary's inclusive ethos, with training and development

Qualifications

• Experience supporting young people or vulnerable adults.
• Ability to stay composed in challenging situations.
• Good communication skills.
• Confident using IT systems.

Responsibilities

• Welcome customers and direct queries as first contact.
• Build positive relationships and support customers to develop life skills.
• Respond calmly to emergencies or challenging situations.
• Help organise and run occasional social activities.
• Carry out basic health and safety checks and maintain security.

Skills

Youth support

Calm under pressure

Communication skills

IT systems

Job description

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers' needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary's commitment to our Disability Confident employer status.

Bank Concierge

Rose House, 63 Blakestock Terrace, Hartlepool, TS25 5QW

£12.90per hour

Hours as and when required

Be the smile that feels like home

We're proud to be recognised as the2025 Housing with Care Employer of the Year- and we're excited to welcome a new Bank Concierge to our vibrant Ofsted-registered young people service at Rose House, 63 Blakestock Terrace, Hartlepool, TS25 5QW.

You’ll be part of a compassionate, community-focused team supporting young people, that puts people first - every single day. As a not-for-profit organisation, we reinvest in our people and our services, celebrating individuality and helping you thrive both personally and professionally.

Sanctuary Supported Living is committed to safeguarding and promoting the welfare of everyone that we support and care for, and we expect all colleagues and volunteers to share this commitment. All appointments are made subject to satisfactory Disclosure and Barring Service, qualification, and other pre-employment checks. Please note: If you have lived or worked overseas, you may be required to provide an overseas police check. Any costs incurred for this will be reimbursed once your employment has commenced.

Your role

• Welcome customers and direct queries as the first point of contact
• Build positive relationships and support customers to develop life skills
• Respond calmly to emergencies or challenging situations
• Help organise and run occasional social activities
• Carry out basic health and safety checks and maintain security

Your skills

• Experience supporting young people or vulnerable adults
• Ability to stay composed in challenging situations
• Good communication skills
• Confident using IT systems

Your rewards

• A variety of online discounts and rewards from major retailers
• Health and well-being plans
• A wide range of learning and development opportunities

Some rewards are subject to a qualifying period or other criteria - visit our website for more information.

• As part of your application, you must upload a cover letter alongside your CV. Applications without a cover letter may not be considered. Your cover letter should: explain your motivations for working with young people, and outline why you are interested in this specific role.
• We can only accept applications from individuals with the right to work in the UK.
• Internal candidates should apply via their internal careers account.
• We may close this advert early, so please apply as soon as possible.

Inclusion is one of our core values. We're committed to being a diverse and inclusive organisation where everyone can thrive. We welcome applications from people of all backgrounds and will make reasonable adjustments throughout the recruitment process in line with our Disability Confident employer status.

We work closely with the Home Office in order to prevent illegal working.

An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.

Sanctuary Supported Living is a trading name of Sanctuary Housing Association and Sanctuary Home Care Limited, both exempt charities.

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