Bank Concierge

TN United Kingdom; Plymouth; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a dedicated Concierge to join their Plymouth Domestic Abuse Services team. This role is pivotal in providing support to vulnerable individuals, ensuring their safety and well-being while helping them develop essential life skills. You'll be the first point of contact for customers, addressing their queries and fostering positive relationships. This rewarding position offers a chance to make a significant impact in the community, with comprehensive training and development opportunities to support your career aspirations. If you're passionate about making a difference and thrive in a supportive environment, this opportunity is perfect for you.

Benefits

Online discounts and rewards

Health and well-being plans

Learning and development opportunities

Qualifications

• Experience working with vulnerable populations is essential.
• IT proficiency is required for effective communication.

Responsibilities

• Serve as the first point of contact for customer queries.
• Organize and run social activities for clients.

Skills

Experience with young people or vulnerable adults

Ability to use IT systems

Experience under challenging circumstances

Job description

Sanctuary Supported Living is delighted to be recruiting for a Concierge at our Plymouth Domestic Abuse Services.

At Sanctuary Supported Living, we specialise in delivering a wide range of personalised housing, care, and support services to help people across England to live as independently as possible.

We’re a national organisation, but we’re not-for-profit and we think locally by putting our customers at the heart of what we do. We’re committed to being our best and helping customers to be their best, as we support them on their pathways for independence.

No matter your job – delivering support directly or working in our offices to support our frontline teams – your work makes a difference every day.

And working with us isn’t just another job. It’s rewarding, inspiring, exciting and it provides an opportunity to make a real, positive impact on people’s lives. Plus, we’ll support you in reaching your aspirations and career goals, through comprehensive training and benefits.

The role of Concierge will include:

• Being a first point of call to receive and direct all customer queries
• Developing good relationships with customers, helping them develop life skills
• Handling occasional emergency/challenging situations
• Going above and beyond to ensure an excellent service is provided to our customers
• Occasionally organising and running social activities
• Some health and safety responsibilities e.g. fire safety checks
• Ensuring the security of the service is maintained
• Writing and updating customer notes

Skills and experiences:

• Experience of working with young people or vulnerable adults, people with mental health needs or substance misuse
• Previous experience working under challenging circumstances
• Ability to use IT systems confidently

Are you ready to be your best?

Brilliant work deserves brilliant benefits! As part of our commitment to making Sanctuary Supported Living a great place to work, here are just some of the ways we’ll reward you:

• A variety of online discounts and rewards from major retailers
• Health and well-being plans
• A wide range of learning and development opportunities

Job Reference: 224487

We are only currently accepting applications from those with the right to work in the UK.

If you are applying internally, don't forget to use your internal careers account to submit your application.

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.