Concierge

TN United Kingdom; Bodmin; On-site; GBP 20,000 - 24,000; Part time

Job summary

An established industry player is seeking a passionate Concierge to join their team at Bodmin Leisure Centre. In this role, you'll be the first point of contact for customers, ensuring they receive exceptional service while managing memberships and transactions. You'll also support daily operations, from setting up equipment to maintaining cleanliness. With opportunities for career growth and exclusive discounts, this position offers a rewarding experience in a dynamic environment where your contributions truly matter.

Benefits

Learning & Development Opportunities

Discounted Gym Membership

Industry-Leading Pay Rates

Social Events Participation

Exclusive Discounts on Villas

Health Assurance

Discounts on Retailers

25% off Red Letter Days

25% off Buy A Gift

20% off Spa Treatments

Qualifications

• Strong focus on customer service and communication skills.
• Experience in administration and knowledge of health and safety.

Responsibilities

• Be the first point of contact for customers and answer incoming calls.
• Handle transactions and manage membership enquiries and sales.

Skills

Customer Service

Communication Skills

IT Skills

Numerical Skills

Team Player Mindset

Health and Safety Knowledge

Administration Experience

Job description

GLL is looking for a Concierge at Bodmin Leisure Centre in Cornwall, up to 22 hours per week, including evening and weekend shifts. If you have a passion for people and can deliver first-class customer service, this is your chance to be part of one of the largest leisure groups in the UK.

As a Concierge, you'll make a difference to every person who walks through our centres, whether through a warm welcome or by selling memberships to enhance their lifestyle.

Our Concierge responds to enquiries, converting them into memberships. They are often a customer's first point of contact; you'll answer calls, handle transactions, address queries, and participate in community outreach projects. Your focus will be on ensuring our customer service remains at the highest level at all times.

What you need:

• A strong focus on customer service
• Passion and personality
• Knowledge of health and safety
• Team player mindset
• Good IT, literacy, numerical, and communication skills
• Some experience in administration

What you’ll do:

• Be the first point of contact for customers
• Answer incoming calls
• Handle transactions, including setting up direct debits and cash handling
• Manage membership enquiries and sales
• Set up equipment
• Support your team daily, from preparing studios, gyms, or sports halls for activities to maintaining the centre's cleanliness and upkeep

Benefits of working with GLL:

• Learning & development opportunities for career growth
• Discounted gym membership for you and your partner
• Industry-leading pay rates
• Option to join the GLL Society and participate in social events
• Exclusive discounts on villas in Portugal
• Discounts on ski chalets in Bulgaria
• Health assurance
• Career pathways and professional development, including practical and theoretical training
• Discounts across thousands of retailers (GLL Extras)
• 25% off Red Letter Days
• 25% off Buy A Gift
• 20% off GLL spa treatments and products