Bank Administrator, Band 3

Gloucestershire Hospitals NHS Foundation Trust; Gloucester; On-site; GBP 14,000 - 19,000; Part time

Job summary

Gloucestershire Hospitals NHS Foundation Trust is seeking a flexible bank administrator to provide high-quality administrative and clerical support across multiple departments on a zero-hours contract. You will handle emails, calls and reception duties, and maintain accurate electronic records within NHS information systems.

You may rotate across sites and teams, gaining experience in various administrative functions while upholding GDPR and NHS governance standards.

Qualifications

• Excellent communication and interpersonal skills.
• Good organisational and time management abilities.
• Confidence using Microsoft Office applications and digital systems.
• A flexible and proactive approach to work.
• The ability to work independently and as part of a team.
• A commitment to delivering excellent customer service to patients, staff and visitors.

Responsibilities

• Providing professional administrative and clerical support to clinical and non-clinical teams.
• Managing emails, telephone enquiries and correspondence in a timely and customer-focused manner.
• Greeting patients, visitors and colleagues, and providing reception/front-of-house support where required.
• Maintaining accurate electronic records and updating NHS information systems and databases.
• Processing documents, data entry, scanning, filing and document management activities.
• Supporting the organisation of meetings, preparing agendas and taking minutes where appropriate.
• Ensuring information is handled confidentially and in accordance with Trust policies, GDPR and NHS record-keeping standards.
• Working collaboratively with colleagues across departments and responding effectively to changing service needs.

Skills

Communication skills

Interpersonal skills

Organisational skills

Time management

Microsoft Office

Digital systems

Flexibility

Proactivity

Teamwork

Customer service

Tools

Microsoft Office

NHS information systems

Job description

This is a flexible bank role offered on a zero-hours contract. Hours are not guaranteed and will vary according to service needs. You will provide high-quality administrative and business support across a range of departments within Gloucestershire Hospitals NHS Foundation Trust, with opportunities to work in different teams and gain experience across a variety of administrative functions.

Duties may include:

• Providing professional administrative and clerical support to clinical and non-clinical teams.


• Managing emails, telephone enquiries and correspondence in a timely and customer-focused manner.


• Greeting patients, visitors and colleagues, and providing reception/front-of-house support where required.


• Maintaining accurate electronic records and updating NHS information systems and databases.


• Processing documents, data entry, scanning, filing and document management activities.


• Supporting the organisation of meetings, preparing agendas and taking minutes where appropriate.


• Ensuring information is handled confidentially and in accordance with Trust policies, GDPR and NHS record-keeping standards.


• Working collaboratively with colleagues across departments and responding effectively to changing service needs.

As this is a zero hours position the work undertaken will vary depending on the department and assignment. You may be required to work across different Trust sites, attend team meetings and support service improvement initiatives as part of your role.

Excellent communication and interpersonal skills.

• Good organisational and time management abilities.


• Confidence using Microsoft Office applications and digital systems.


• A flexible and proactive approach to work.


• The ability to work independently and as part of a team.


• A commitment to delivering excellent customer service to patients, staff and visitors.