Bank Administrator, Band 3

Gloshospitals; Gloucestershire Science & Technology Park; Remote; GBP 26,000 - 27,000; Full time

Job summary

Gloucestershire Hospitals NHS Foundation Trust is seeking a Bank Administrator (Band 3) on a zero-hours contract. The role provides administrative and clerical support across departments, with shifts varying according to service needs.

You will handle emails and calls, greet patients and visitors, maintain NHS systems, and support meeting coordination while upholding confidentiality and data protection. Ideal candidates will have GCSE English/Maths, good IT skills (Outlook, Word, Excel, Teams),

Qualifications

• GCSE Grade C/4 or above in English and Mathematics.
• Good IT literacy and experience with Microsoft Office.
• Excellent written and verbal communication in English.
• Ability to work independently and as part of a team.
• Experience in administrative/clerical/customer service.

Responsibilities

• Providing professional administrative and clerical support to clinical and non-clinical teams.
• Managing emails, telephone enquiries and correspondence in a timely and customer-focused manner.
• Greeting patients, visitors and colleagues, and providing reception/front-of-house support where required.
• Maintaining accurate electronic records and updating NHS information systems and databases.
• Processing documents, data entry, scanning, filing and document management activities.
• Supporting the organisation of meetings, preparing agendas and taking minutes where appropriate.
• Ensuring information is handled confidentially and in accordance with Trust policies, GDPR and NHS record-keeping standards.
• Working collaboratively with colleagues across departments and responding effectively to changing service needs.

Skills

Communication skills

Organisational skills

Time management

Teamwork

Confidentiality

Microsoft Office proficiency

Education

GCSE English/Maths

IT literacy

Tools

Outlook

Word

Excel

Teams

TrakCare

Job description

Gloucestershire Hospitals NHS Foundation Trust

Bank Administrator, Band 3

The closing date is 19 October 2026

This is a flexible bank role offered on a zero-hours contract. Hours are not guaranteed and will vary according to service needs. You will provide high-quality administrative and business support across a range of departments within Gloucestershire Hospitals NHS Foundation Trust, with opportunities to work in different teams and gain experience across a variety of administrative functions.

Additional working pattern details: The work pattern is unpredictable as priorities and work requests could change during the day.

Main duties of the job

Duties may include:

• Providing professional administrative and clerical support to clinical and non-clinical teams.
• Managing emails, telephone enquiries and correspondence in a timely and customer-focused manner.
• Greeting patients, visitors and colleagues, and providing reception/front-of-house support where required.
• Maintaining accurate electronic records and updating NHS information systems and databases.
• Processing documents, data entry, scanning, filing and document management activities.
• Supporting the organisation of meetings, preparing agendas and taking minutes where appropriate.
• Ensuring information is handled confidentially and in accordance with Trust policies, GDPR and NHS record-keeping standards.
• Working collaboratively with colleagues across departments and responding effectively to changing service needs.

As this is a zero hours position the work undertaken will vary depending on the department and assignment. You may be required to work across different Trust sites, attend team meetings and support service improvement initiatives as part of your role.

About us

What we're looking for:

• Excellent communication and interpersonal skills.
• Good organisational and time management abilities.
• Confidence using Microsoft Office applications and digital systems.
• A flexible and proactive approach to work.
• The ability to work independently and as part of a team.
• A commitment to delivering excellent customer service to patients, staff and visitors.

Job responsibilities

Knowledge, Skills and Experience Required

• Educated to GCSE Grade C/4 or above (or equivalent) in English and Mathematics.
• Good IT skills, including experience using Microsoft Office applications such as Outlook, Word, Excel and Teams.
• Strong keyboard and data entry skills with a high level of accuracy and attention to detail.
• Experience of working in an administrative, clerical or office environment.
• Knowledge of general office procedures and administrative systems.
• Excellent written and verbal communication skills, with a good standard of English grammar and punctuation.
• Ability to build positive working relationships with colleagues, patients and external stakeholders.
• Strong organisational skills with the ability to prioritise workload and meet deadlines.
• Flexible approach to work, with the ability to work both independently and as part of a team.
• Ability to maintain confidentiality and handle sensitive information appropriately.
• Commitment to providing a professional and customer-focused service.

Qualifications

• GCSE Grade 4/C or equivalent in English and Mathematics
• Good IT literacy

Experience

• Administrative, clerical or customer service experience
• Experience using Microsoft Office applications

Knowledge & Skills

• Excellent verbal and written communication skills
• Ability to prioritise workload and meet deadlines
• High level of accuracy and attention to detail
• Ability to work independently and as part of a team
• Knowledge of TrakCare or NHS systems

Personal Qualities

• Professional and customer-focused approach
• Flexible and adaptable
• Reliable and dependable

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Gloucestershire Hospitals NHS Foundation Trust

£25,760 to £27,476 a year(pa, pro rata if part-time)