Admin Bank

Wye Valley; Hereford; On-site; GBP 18,000 - 23,000; Part time

Job summary

Wye Valley NHS Trust is seeking an administrative support collateral to assist the Pre-Operative Assessment Unit. The role includes clerical duties, arranging pre-op appointments and cross-covering colleagues during absences.

The successful candidate will use basic office software, manage patient case notes and communicate appointment details. This is a bank, zero-hour post with the temporary staffing team.

Qualifications

• GCSE English and Maths are required.
• Experience with Word processing/typing is desirable.
• Computer literacy with hospital admin systems is expected.

Responsibilities

• Provide clerical service to the Pre-operative Assessment Unit including correspondence, photocopying, filing and handling patient case notes.
• Arrange pre-operative appointments for patients and inform them of appointment details and changes.
• Develop ability to use electronic systems for correspondence, recording and retrieval of information.
• Liaise with surgical medical secretaries regarding capacity and escalate concerns as needed.
• Book Pre-Operative assessments in line with RTT targets and surgical bookings.

Skills

Time management

Problem solving

Verbal & written communication

Telephone manner

Education

GCSE English

GCSE Maths

Word processing/typing

Tools

Excel

Hospital Patient Administration System

Job description

To provide administrative support to the clerical and clinical staff in the Pre-Operative Assessment Unit. The successful candidate will be expected to cross-cover their administrative colleagues during periods of absence.

The main administrative functions of this role include general ward clerk duties, arranging pre-op appointments for patients and supporting the departments with administrative duties/requirements.

PLEASE NOTE THAT THIS IS A BANK POST

Main duties of the job

• To provide a clerical service to the Pre-operative Assessment Unit - undertaking work-related correspondence, photocopying, filing, retrieval of documents and patient case notes, ward clerking duties, according to the requirements of the service.
• To provide advice and information on outpatient appointments and clinic arrangements. Communicate all relevant information to patients and ensure that they receive adequate notice of their appointments and any subsequent amendments
• Develop the ability to use the required electronic systems for correspondence, recording, retrieval and maintenance of information, as and when required.
• To liaise closely with the surgical medical secretaries regarding daily and weekly Pre-Op Assessment capacity and escalated any concerns to the Pre-op Pathway Navigator.
• To book Pre-Op assessments for patients in accordance with the National RTT targets and in line with the surgical bookings of patients.

Working for our organisation

Wye Valley NHS Trust is a member of an NHS Foundation Group with South Warwickshire NHS FT , the George Eliot Hospital NHS Trust and Worcestershire Acute Hospitals NHS Trust.

Located on the border with Wales in the shadow of the Black Mountains, we provide acute and community services across Herefordshire and into parts of Powys and run Hereford County Hospital and the community hospitals in Bromyard, Leominster and Ross-on-Wye.

We are a progressive and forward looking trust with ambitious plans to improve quality and integrate patient pathways through close collaborative working with our partners to deliver the quality of care we'd want for our family and friends.

More than 3,500 people work for the Trust - they tell us it's a great place to work, blending the busyness of a DGH with the benefits of working in a beautiful rural and unspoilt county like Herefordshire.

We can offer a great work-life balance and have a fine tradition of working with staff to help them achieve their full potential.

Russell Hardy, Trust Chairman: "The strength of the Trust is its amazing staff; a great place to work, a great place to develop your career and a great place to reach your potential."

Our values -Care, Accountability, Respect and Excellence - are at the heart of all we do. We believe in providing the right care in the right place at the right time...all the time.

Detailed job description and main responsibilities

To view role requirements and role responsibilities in full, please view 'supporting documents' linked to this vacancy.

This post is working on the bank zero hour agreement with our temporary staffing team

Person specification

Education & Qualifications

• GCSE or equivalent in English and Maths
• Word processing / typing qualification or equivalent

Skills, Knowledge & Abilities

• Time management
• Problem solving
• Good verbal and written communication
• Good telephone manner

Experience

• Computer literate, Excel specifically
• Good interpersonal skills at all levels
• Knowledge of Hospital Environment
• Knowledge of Hospital Patient Administration System

Personal Attributes

• Calm and works well under pressure