Band 8a Service Development Manager

The Methodist Church in Britain; Enfield; Presencial; GBP 65 000 - 85 000; Tempo integral

Resumo da oferta

North London Partners Shared Service is seeking a service development manager to lead automation services across multiple corporate lines. You will manage a small RPA team, coordinating with operational and technical staff and NHS Trust partners to meet KPIs and SLAs.

You will drive automation initiatives, integrate AI tools with DXC Technology, and ensure governance and cost efficiency while maintaining NHS standards. On-site work is required three days a week.

Qualificações

• Master's degree or equivalent with sustained achievement
• Project management qualification or understanding of PM principles

Responsabilidades

• Lead the management and development of automation services across multiple corporate service lines
• Manage the interface between operational services, technical services and partner NHS Trusts
• Manage a small team delivering the RPA portfolio
• Oversee RPA processes to meet performance targets, efficiency, resilience and cost effectiveness
• Identify RPA optimisations and new automation opportunities across recruitment, payroll, medical workforce and occupational health
• Lead and guide teams and partner organisations through automation implementation and technology transitions
• Drive technical innovation with DXC Technology, including integrating AI tools
• Provide change governance and performance management, monitoring SLAs and KPIs
• Maintain strict NHS digital governance standards

Conhecimentos

RPA knowledge

Team leadership

Stakeholder management

NHS knowledge

Project management

Change governance

Communication skills

Interpersonal skills

Formação académica

Master's degree

Ferramentas

RPA tools

Descrição da oferta de emprego

Fixed-term maternity cover for a service development manager at North London Partners Shared Service, an NHS business unit providing corporate services across London. The role leads a small team running robotic process automation for recruitment, payroll and medical workforce, and works with partner DXC Technology on AI. The manager links operational and technical staff with partner Trusts, meeting performance targets while growing the automation portfolio. Shared service experience, RPA knowledge and a Master's or equivalent are required, with at least three days a week on site.

What the job involves

• Lead the management and development of automation services across multiple corporate service lines
• Manage the interface between operational services, technical services and partner NHS Trusts
• Manage a small team delivering the RPA portfolio
• Oversee RPA processes to meet performance targets, efficiency, resilience and cost effectiveness
• Identify RPA optimisations and new automation opportunities across recruitment, payroll, medical workforce and occupational health
• Lead and guide teams and partner organisations through automation implementation and technology transitions
• Drive technical innovation with DXC Technology, including integrating AI tools
• Provide change governance and performance management, monitoring SLAs and KPIs
• Maintain strict NHS digital governance standards

What’s required

Qualifications

• Educated to Master's degree level or equivalent skills, knowledge and experience, with a sustained track record of outstanding achievement
• Project management qualification or demonstrable understanding and experience of project management principles

Experience

• Experience operating within a complex corporate shared service environment
• Experience scoping, developing and managing RPA business designs and delivery
• Significant experience leading, delivering and implementing service change and improvements
• Experience handling cross-organisational stakeholders

Skills & knowledge

• Significant specialist NHS knowledge of recruitment, occupational health, medical workforce, payroll, pensions and HR administration
• Strong technical background in RPA technology from any vendor
• Demonstrated expertise in project and service management methodologies
• Excellent team leadership and line management skills
• Strong interpersonal skills and ability to build effective stakeholder relationships
• Commercial and creative mindset for identifying automated solutions and growing external client portfolios

Nice to have

• Experience of drafting and presenting business cases and customer proposals