Automation Change Manager | Berkshire Healthcare NHS Foundation Trust

Berkshire Healthcare NHS Foundation Trust; Reading; Hybrid; GBP 65,000 - 85,000; Full time

Benefits offered by this job

Flexible working options

27 days’ annual leave rising with long

Excellent learning and career developm

Cycle to Work and car leasing

Free parking across Trust sites

Job summary

Berkshire Healthcare NHS Foundation Trust is seeking an Automation Change Manager to join its Intelligent Automation Programme. This senior role will lead the Change and Analytics Team and help redesign complex processes and implement safe, effective automation that delivers measurable benefits for patients and staff.

You will blend business analysis, project delivery and change management from discovery to adoption, working with services, developers and governance specialists.

Qualifications

• Postgraduate-level knowledge in a relevant subject, or equivalent specialist knowledge and experience in business analysis, project delivery, change management or service transformation.
• Significant experience of analysing complex clinical, administrative or operational pathways and producing clear, quality-assured requirements or Process Definition Documents for technical teams.
• Proven experience of delivering change, transformation or service improvement, including stakeholder engagement, communication, training, service readiness and adoption planning.
• Line-management experience, with the ability to set objectives, manage workloads, develop staff and maintain clear standards for quality and delivery.
• Strong leadership, communication, facilitation, negotiation and influencing skills, together with sound knowledge of project and change management.
• Experience of working within governance, risk, quality assurance or audit requirements. Experience of intelligent automation, RPA, workflow automation or Power Platform would be advantageous.

Responsibilities

• Lead the analysis and redesign of complex clinical and administrative pathways, identifying delays, duplication, errors, rework and opportunities for improvement.
• Gather, validate and document clear business requirements and produce high-quality Process Definition Documents for technical delivery.
• Lead or coordinate automation projects from discovery through development, testing, implementation and transition into business-as-usual operation.
• Assess the impact of change on staff, workloads, responsibilities, patient pathways and procedures, and develop proportionate engagement, communication, training and adoption plans.
• Provide visible leadership to the Change and Analytics Team, setting standards and priorities, allocating work and supporting staff development.
• Coordinate user acceptance testing, service readiness, go-live and early-life support, ensuring risks, decisions, approvals and contingencies are recorded.
• Define and monitor financial, operational, workforce, quality, safety and staff-experience benefits.
• Ensure work complies with programme governance and relevant information security, data protection, clinical safety, cyber-security, audit and quality requirements

Skills

Business analysis

Change management

Project delivery

Leadership

Stakeholder engagement

Communication

Education

Postgraduate degree or equivalent

Tools

Power Platform

RPA

Workflow automation

Job description

Automation Change Manager | Berkshire Healthcare NHS Foundation Trust

Company:

Company: Berkshire Healthcare NHS Foundation Trust

We are recruiting an Automation Change Manager to join Berkshire Healthcare's Intelligent Automation Programme. This senior role will lead the Change and Analytics Team and help clinical and corporate services redesign complex processes and introduce safe, effective and sustainable automation. You will combine business analysis, project delivery and change management, working with services, developers and governance specialists from early discovery through testing, implementation and adoption. The role offers the opportunity to influence digital transformation across the Trust, improve how services work and help ensure that automation delivers measurable benefits for patients, staff and services. The post is based at Bath Road, Reading, with travel between Trust sites and flexible working to meet programme and service requirements.

• Lead the analysis and redesign of complex clinical and administrative pathways, identifying delays, duplication, errors, rework and opportunities for improvement.
• Gather, validate and document clear business requirements and produce high-quality Process Definition Documents for technical delivery.
• Lead or coordinate automation projects from discovery through development, testing, implementation and transition into business-as-usual operation.
• Assess the impact of change on staff, workloads, responsibilities, patient pathways and procedures, and develop proportionate engagement, communication, training and adoption plans.
• Provide visible leadership to the Change and Analytics Team, setting standards and priorities, allocating work and supporting staff development.
• Coordinate user acceptance testing, service readiness, go-live and early-life support, ensuring risks, decisions, approvals and contingencies are recorded.
• Define and monitor financial, operational, workforce, quality, safety and staff-experience benefits.
• Ensure work complies with programme governance and relevant information security, data protection, clinical safety, cyber-security, audit and quality requirements

Berkshire Healthcare NHS Foundation Trust is a specialist mental health and community health services trust. Rated ‘outstanding’ by the CQC, we’re committed to providing the best possible care to people across Berkshire. As an employer, we’re committed to offering an inclusive and compassionate environment where our people share in a sense of belonging and are supported to flourish.

Our values at Berkshire Healthcare are:

• Caring for and about you is our top priority
• Committed to providing good quality, safe services
• Working Together with you to develop innovative solutions

Your wellbeing is important to us. Some of the benefits of working for us include:

• Flexible working options to support work-life balance
• 27 days’ annual leave rising with service + opportunity to buy and sell
• Excellent learning and career development opportunities
• ‘Cycle to Work’ and car leasing scheme including electric vehicles
• Access to a range of wellbeing tools and services
• Discounts at hundreds of popular retailers and restaurants
• Staff networks for race, diversity, disabilities, the environment and armed forces community to support equality
• Generous maternity, paternity, adoption and special leave
• Free parking across Trust sites

The 'must haves' for this role:

1. Postgraduate-level knowledge in a relevant subject, or equivalent specialist knowledge and experience in business analysis, project delivery, change management or service transformation.
2. Significant experience of analysing complex clinical, administrative or operational pathways and producing clear, quality-assured requirements or Process Definition Documents for technical teams.
3. Proven experience of delivering change, transformation or service improvement, including stakeholder engagement, communication, training, service readiness and adoption planning.
4. Line-management experience, with the ability to set objectives, manage workloads, develop staff and maintain clear standards for quality and delivery.
5. Strong leadership, communication, facilitation, negotiation and influencing skills, together with sound knowledge of project and change management.
6. Experience of working within governance, risk, quality assurance or audit requirements. Experience of intelligent automation, RPA, workflow automation or Power Platform would be advantageous.

For further information about the role, please see attached job description and person specification.

e’recommitted to equal opportunitiesand welcomeapplications fromall sections of the community. Our commitment to inclusion is reflected inour accreditations:StonewallProudEmployer,Race Equality Matters Silver Trailblazer, Neurodiversity in Business Corporate Member, Disability Confident Leader, Carer Confident Level 2, and the Armed Forces Covenant Gold Award.Reasonable adjustments will be provided to candidates as needed.

We welcome a conversation about flexibility and any other questions you may have. Pleasedon’thesitate to call:Jon Burton [e-mail] on 0 118 206 5512who’llbe delighted to help.

This advert closes on Sunday 25 Oct 2026