Band 4 Waiting List Coordinator - Admissions

Royal Free London NHS Foundation Trust; England; On-site; GBP 32,000 - 35,000; Full time

Job summary

A major NHS Trust in the UK is seeking Waiting List Coordinators to join their central admissions team at the Enfield Civic Centre. The role requires strong customer service and communication skills, along with a good understanding of IT applications. Flexible candidates who can work within various specialities are encouraged to apply. This permanent position offers both full-time and part-time working patterns.

Qualifications

• Substantial experience of dealing with the public.
• Experience in a customer service environment.
• Understanding of patient confidentiality.

Responsibilities

• Support the central admissions service at the Enfield Civic Centre.
• Build relationships with key staff providing efficient services for patients.
• Ensure principles of World Class Care are upheld.

Skills

Excellent customer service skills

Strong communication skills

Good working knowledge of IT applications

Analytical ability

Ability to manage conflict

Education

Educated to GCSE level, NVQ level 4 or equivalent

Good standard of written and spoken English

Tools

Word

Excel

E-Mail

Job description

Job Summary

The post holder will be expected to work as part of the central admissions team and will build relationships with key staff providing an efficient, reliable service for patients in all specialities to ensure that these separate elements unite and are working as one team with a common goal. It is important that the waiting list coordinators function as a team, supporting each other with workloads. The post holder must be flexible in their approach and be able to work within the department's shift pattern and within all specialities covered by admissions, providing cover as required. The post holder will ensure that at all times the principles of World Class Care are upheld and that he/she is an ambassador for the Trust by consistently welcoming, remaining actively respectful, clearly communicating and being visibly reassuring with patients and colleagues alike.

Main duties of the job

This is an exciting time to be working at the Royal Free London NHS Foundation Trust, one of the biggest NHS Trusts in the UK, delivering care to more than 1.6 million people a year through our three main hospitals: Barnet, Chase Farm and Royal Free. We are looking for Waiting List Coordinators to support the central admissions service at the Enfield Civic Centre. RFL welcomes all applicants who meet the person specification of the job description, to apply for this vacancy. Please note this job role is full time & part-time Monday - Friday. All applications that do not have full details will be disregarded. Previous applicants need not apply.

About Us

The Royal Free London NHS Foundation Trust is one of the UK's biggest and most innovative trusts. Across three main hospitals, our dedicated team care for over 1.6 million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17 million tests. Our size, scale and influence offer you career opportunities and a forward-thinking approach to working that can fit around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top. For more information please follow link: https://www.royalfreelondonjobs.co.uk/

Details

Date posted: 23 September 2025

Pay scheme: Agenda for change

Band: 4

Salary: £32,199 to £34,876 a year per annum inclusive of HCAs

Contract: Permanent

Working pattern: Full-time, Part-time

Reference number: 391-RFL-6993230-C

Job locations: Enfield Civic Centre, Silver Street, Enfield, EN1 3XA

Job Description

Role involves responsibilities as described in attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.

Person Specification

Royal Free World Class Values

• Demonstrable ability to meet the Trust Values

Education & Qualifications

• Educated to GCSE level, NVQ level 4 or equivalent
• Good standard of written and spoken English
• Effective numerical skills

Experience

• Substantial experience of dealing with the public
• Substantial experience in a customer service environment
• Experience of handling difficult or pressurised situations
• Understanding of the requirements regarding patient confidentiality

Desirable

• Substantial experience in a similar role within an admissions office in the NHS
• In-depth knowledge of NHS PAS or similar administration system
• Good understanding of wider NHS relationships between GPs and acute hospitals
• Understanding of best practice in customer service environments

Skills and aptitudes

• Good working knowledge of IT applications (Word, Excel, E-Mail)
• Excellent customer service skills
• Strong communication skills (written and oral)
• Strong interpersonal and diplomacy skills
• Ability to deal with and manage conflict
• High level organisational skills and ability to manage workload
• Analytical ability for the production and interpretation of reports
• Team worker
• An ability to support service development and improvement

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website. From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here: Criminal records checks for overseas applicants.

Additional information

Employer details: Royal Free London NHS Foundation Trust, Enfield Civic Centre, Silver Street, Enfield, EN1 3XA. Employer's website: https://www.royalfreelondonjobs.co.uk/