Admissions Co-ordinator, Orthopaedics

The Methodist Church in Britain; Orpington; On-site; GBP 26,000 - 34,000; Full time

Job summary

King's College Hospital NHS Foundation Trust Admissions Co-ordinator in the Orthopaedics department will manage waiting lists and admissions from referral to the day of operation, ensuring timely scheduling and patient flow.

You will build theatre lists, coordinate pre-assessments, and maintain accurate patient records while liaising with clinicians, GPs and external agencies. NHS experience and strong IT skills are essential.

Qualifications

• GCSE or equivalent in English and Mathematics.
• Experience in a healthcare setting and administrative practice.

Responsibilities

• Manage waiting lists, patients and admissions from referral to day of operation, meeting local and national targets.
• Construct and schedule theatre lists in line with department guidelines.
• Book patients into pre-assessment and keep clinics running smoothly, liaising with clinical staff.
• Keep accurate records of all patient correspondence through the admission process and update demographics.
• Reallocate patients cancelled on the day for non-medical reasons to a new date within 28 days, escalating problems.
• Identify patient needs such as language barriers, anxiety and carer or dependency issues.
• Arrange patient transport for pre-assessment and admission where required.
• Manage waiting list and admissions data on EPIC and Excel, validating lists and correcting errors.
• Validate and update the Trust PTL report and EPIC referral and clock start/stop dates.
• Work with consultants and clinical teams to cover operating lists during clinician leave, communicating cancellations promptly.
• Maintain the cancellation and short-notice system to maximise theatre use, escalating pressures to the Senior Bed Manager.
• Answer telephone inquiries, resolve patient concerns informally where possible, and report incidents and complaints.

Skills

IT skills

Communication

Telephone manner

Stakeholder comms

Teamwork

Education

GCSE English & Maths

Tools

EPIC

MS Excel

Patient databases

Job description

This Admissions Co-ordinator post in the orthopaedics department at King's College Hospital NHS Foundation Trust manages waiting lists and admissions for several consultants. The work covers each patient's journey from referral to the day of surgery, including building theatre lists and rebooking patients cancelled for non-medical reasons within 28 days. The role relies on hands-on use of the Trust's EPIC system and Excel and involves close work with clinical teams, GPs and external agencies. Previous healthcare experience is essential.

What the job involves

• Manage waiting lists, patients and admissions for several consultants from referral to day of operation, meeting local and national targets
• Construct and schedule theatre lists in line with department guidelines
• Book patients into pre-assessment and keep clinics running smoothly, liaising with clinical staff
• Keep accurate records of all patient correspondence through the admission process and keep demographics up to date
• Reallocate patients cancelled on the day for non-medical reasons to a new admission date within 28 days, escalating problems
• Identify patient needs such as language barriers, anxiety and carer or dependency issues
• Arrange patient transport for pre-assessment and admission where required
• Manage waiting list and admissions data on EPIC and Excel, validating lists and correcting errors
• Validate and update the Trust PTL report and EPIC referral and clock start/stop dates
• Work with consultants and clinical teams to cover operating lists during clinician leave, communicating cancellations promptly
• Maintain the cancellation and short-notice system to maximise theatre use, escalating pressures to the Senior Bed Manager
• Answer telephone enquiries, resolve patient concerns informally where possible, and report incidents and complaints

Qualifications

• GCSE or equivalent in English and Mathematics

Experience

• Previous experience in a healthcare setting
• Proven working knowledge of administrative practice

Skills & knowledge

• Excellent IT skills, including email and internet browsers
• Excellent written and verbal communication
• Effective, courteous telephone manner
• Ability to communicate across all levels, from senior clinicians to members of the public
• Ability to contribute to team working and build good working relationships

Nice to have

• Experience using EPIC or other patient database systems
• Knowledge of national waiting time targets and waiting lists
• Knowledge of medical terminology