Patient Pathway Coordinator | Royal Free London NHS Foundation Trust

Royal Free London NHS Foundation Trust; Greater London; On-site; GBP 27,000 - 33,000; Full time

Job summary

Royal Free London NHS Foundation Trust is seeking a Patient Pathway Coordinator to support the Centralised team in coordinating patient journeys and administrative processes. The role focuses on timely, efficient care, acting as a single point of contact for appointments and ensuring RTT and cancer waiting times targets are managed or escalated as needed.

The PPC will assist in data quality and validation, helping identify pathway improvements, and will cover for colleagues to maintain

Qualifications

• Develop professional level of customer service for the service.
• Respond to enquiries in a friendly, professional manner.
• Communicate effectively with internal and external colleagues.
• Maintain confidentiality at all times.
• Complete mandatory training as required.

Responsibilities

• Respond to enquiries in a friendly, professional and courteous manner.
• Communicate effectively with internal and external teams.
• Maintain confidentiality at all times.
• Assist in data quality and validation of pathway start dates.
• Support management to identify pathway improvements.
• Provide cross-cover for other PPCs to ensure continuity.

Job description

Patient Pathway Coordinator | Royal Free London NHS Foundation Trust

Company:

Company: Royal Free London NHS Foundation Trust

The Patient Pathway Co-Ordinator (PPC) will work within the Centralised team to facilitate the smooth running of the patient journey by ensuring that coordinated and streamlined administrative processes revolve around the patient and their individual needs. Provide cross-cover for other Patient Pathway Co-Ordinator to ensure a consistent and effective administration service is maintained at all times.

The PPC will assist the patients throughout their hospital experience to ensure that care provided is timely, efficient, and appropriate in regard to all members of the healthcare/ multidisciplinary team. The PPC is responsible for ensuring the safe and efficient management of the patient throughout their pathway; giving the patient a single point of contact for their appointments, ensuring the patients and carer experience is central to every stage of the patient journey, and ensuring potential breaches of RTT (referral to treatment) waiting times targets and cancer waiting time targets are avoided or escalated to the relevant manager. This role also works closely with the relevant MDT coordinators to ensure patients on a pathway are appropriately managed.

They will be required to assist in the data quality and validation, ensuring all patients have recorded pathway start dates, and support the management team to identify areas that require pathway improvements.

• Develop and provide a professional level of customer service for the service.
• Respond to enquiries in a friendly, professional and courteous manner, resolving issues where possible or escalating to an appropriate team member.
• Communicate effectively and use appropriate interpersonal skills with people both internally and externally, maintaining the professional reputation of the Trust and department at all.
• Portraying a professional image, maintaining confidentiality at all time.
• To continuously contribute to the progression and development of the chosen department through the provision of a high quality
• The post holder will be expected to complete all mandatory training provided.

North Middlesex University Hospital NHS Trust is a medium sized District General Hospital based in Edmonton in Enfield, North London. We serve a diverse multicultural population largely from the London boroughs of Enfield and Haringey. Many of our patients live in wards that are within the 5% most deprived in the UK and a large proportion of our patients were born abroad. This makes it both a fascinating and a challenging hospital to work in.

Over the last decade we have rebuilt almost all of the hospital and now have facilities that we are proud to work in. We employ over 3,500 staff, more than half of whom live locally. We encourage apprenticeships from the local community and work closely with our local Health Watch.

We are primarily an emergency led hospital with more than 90% of our bed days being used for patients admitted via our emergency and ambulatory units. As well as offering everything you would expect from a major acute hospital we have a number of tertiary services treating patients with HIV and Sickle Cell Disease and a large cancer and radiotherapy service. We also run our local community Sexual Health Clinics.

We are proud of our staff and want to ensure their training allows them to provide excellent clinical care. We are also a training unit for medical students from UCL and St George’s University Grenada, and for nursing and midwifery students from Middlesex and City Universities.

A full list of duties and responsibilities can be located within the job description and person specification for this role.

£30,142 Inclusive of Outer HCAS per annum