Band 3 - Ultrasound Clerical Officer, Radiology

West Hertfordshire Teaching Hospitals NHS Trust; Watford; On-site; GBP 27,000 - 29,000; Full time

Job summary

West Hertfordshire Teaching Hospitals NHS Trust is recruiting a Band 3 Ultrasound Clerical Officer in Radiology. We offer full-time and part-time roles across St Albans City Hospital and Hemel Hempstead General Hospital, Monday to Friday.

You will provide a professional administrative service, managing radiology/ultrasound bookings, referrals and waiting lists, liaising with clinicians and transport services, and using PAS/CRIS/PACS/IEP systems to support timely patient care.

Qualifications

• NVQ3 Customer Care or equivalent experience in a customer facing environment.
• Knowledge of Microsoft Office and information governance and data protection.
• Experience handling confidential information and working with patient administration systems.

Responsibilities

• Manage radiology and ultrasound appointments, referrals and waiting lists.
• Book examinations, monitor pathway targets and coordinate with clinics.
• Advise patients on preparation and escalate risks to patient access or waiting time breaches.

Skills

Communication skills

Organisational skills

Customer service

Education

NVQ3 Customer Care or equivalent

Tools

CRIS

Clinicom

EPR

CERNER

Job description

West Hertfordshire Teaching Hospitals NHS Trust

Band 3 - Ultrasound Clerical Officer, Radiology

The closing date is 19 November 2026

We are looking for an enthusiastic and organised Clerical Officer to join our Ultrasound/Radiology administration team.

We have both full-time and part-time opportunities available, Monday to Friday. The role involves working across St Albans City Hospital and Hemel Hempstead General Hospital.

As an important member of the Radiology team, you will provide a professional, efficient and patient-focused administrative service.

We are looking for someone with excellent communication and customer service skills, who is organised, confident working in a busy environment and able to prioritise effectively.

Please note that the Trust is unable to offer visa sponsorship for this role.

Main duties of the job

A key responsibility is the management of radiology and ultrasound appointments, referrals, and waiting lists. This includes processing referrals, booking examinations, monitoring pathway targets, coordinating appointments with clinics, advising patients on preparation requirements, and escalating any risks to patient access or waiting time breaches.

The role requires effective liaison with clinicians, wards, transport services, and external agencies to ensure the efficient utilisation of clinical sessions and the smooth running of imaging services.

Accurate use of multiple clinical systems, including PAS, CRIS, PACS, and IEP, is essential to maintain patient records, manage imaging requests, and support timely patient care.

About us

With a new hospital planned for Watford, work underway to update theatres at St Albans City Hospital and plans for a neighbourhood healthcare centre in Hemel Hempstead, this is an exciting time to join us. We are building on the success of our award-winning virtual hospital and re-imagining models of care, working closely with partners and making the most of advances in digital healthcare. Staff wellbeing and development are a priority, as is the role of innovation in improving clinical care, outcomes and patient experience. Our vision is Excellent patient care, together and our values are to be empowered, compassionate, professional and inclusive. They capture an important balance across what we must all do as individuals and to support others. We offer a variety of flexible working options as we recognise the importance of a good work life balance.www.westhertshospitals.nhs.uk/flexibleworking If you have a disability or long-term health condition and require support or guidance please [e-mail] If you are a Service Leaver, Veteran, Military Reserve, Cadet Force Adult Volunteer, or partner/spouse of those serving please tick "Member of the Armed Forces Community" on the application form.

Job responsibilities

Please refer to the attached job description and person specification for a full list of duties and details about the role.

Person Specification

Education and qualifications:

• NVQ3 Customer Care or equivalent experience in a customer facing environment or a willingness to work towards an NVQ3.

Knowledge:

• Competent in Microsoft Office programs.
• Understanding of information governance issues and how to manage confidential patient information and Data Protection Act.
• Knowledge of Patient Administration Systems, e.g. CRIS, Clinicom, EPR & CERNER.
• Understanding the trust policies on equality/diversity and Health & Safety policies.

Experience:

• Experience of working in a customer orientated environment.
• Experience of working in an administrative role and office protocols and procedures.
• Experience of handling confidential information.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

West Hertfordshire Teaching Hospitals NHS Trust

£27,106 to £28,850 a yearinc. HCA pro rata