Ward Team Administrator

Tees Esk and Wear Valleys NHS Foundation Trust; North East; On-site; GBP 21,000 - 27,000; Full time

Job summary

Tees Esk and Wear Valleys NHS Foundation Trust is seeking a Ward Team Administrator for Farnham ward at Lanchester Road Hospital. The successful candidate will join an active admin team, support the nursing and medical staff, manage diary, filing and correspondence, and help ensure smooth daily ward operations with a patient-centred approach.

The role requires strong customer service, communication and multitasking abilities; NHS experience is not essential.

Qualifications

• Level 3 qualification or equivalent; willingness to work towards Level 3 in Business Administration.
• Level 3 in Business Administration or equivalent.
• RSA Level 2 or equivalent secretarial/administrative experience in a clinical environment.
• Experience in administrative roles and ability to multitask; strong literacy and numeracy.

Responsibilities

• Support ward teams by providing administrative assistance to Nursing, Consultants, and the wider inpatient team.
• Maintain diary, filing systems, meeting coordination and data input to support safe, high-quality care.
• Prioritise workload, meet deadlines and build effective working relationships within procedures.

Skills

Diary management

Customer service

Data entry

Organisational skills

Education

Level 3 Qualification in relevant field

Level 3 in Business Administration

RSA Level 2 or equivalent clinical secretarial experience

Tools

Microsoft Office

NHS systems

Job description

Tees Esk and Wear Valleys NHS Foundation Trust

Ward Team Administrator

The closing date is 23 October 2026

An exciting opportunity has arisen for a conscientious and supportive administrator to join our busy and dedicated team based on Farnham ward based at Lanchester Road Hospital.

Lanchester Road Hospital supports individuals with acute mental illnesses. Farnham ward is an 20-bed male acute ward providing acute assessment and treatment to males from the age of 18 with no age cap.

As the ward team administrator, you will work in an office at the centre of a ward with another admin colleague. The office is an area of high activity, and no two days are the same. If you are looking for a new challenge, enjoy variety in your work and are looking to be part of a team striving to make a difference, we will welcome your application for this role.

You must have the Right to Work in the UK in order to be successfully appointed to this role. Please note, this role does not meet the required eligibility criteria for sponsorship under the Skilled Worker visa and therefore the Trust is unable to offer sponsorship for this particular role.

Main duties of the job

Whilst having previous experience in an administrative role is essential, NHS or other health care experience is not. We are first and foremost looking for individuals with a passion for people, customer service experience, an interestin working in a health care setting and a 'can do' attitude.

The Ward Team Administrator role is pivotal in the day-to-day operations of the ward teams. As part of this role, you will work closely with the Nursing team, Consultants, Medics and the wider older adult's inpatient team to provide the best possible care to the service user(s).

We are looking for someone who is able to multitask in a busy environment, communicate confidently, prioritise their workload, meet deadlines and build strong working relationships with a variety of people.

About us

We are the Mental Health & Learning Disability NHS Trust for County Durham and Darlington, Teesside, North Yorkshire, York and Selby.

From education and prevention, to crisis and specialist care --our talented and compassionate teams work in partnership with our patients, communities and partners to help the people of our region feel safe, understood, believed in and cared for.

We nurture the recovery journey of anyone in need of our help. In Our Trust, everyone has a say in how they are supported and treated because we listen to every person in our care until they feel understood. Our patients, their families and carers work together with us towards better mental health.

We're committed to new thinking that improves the wellbeing of our region. We connect with our communities and partners to get mental health care right, in areas that really need it.

We won't rest until everyone in our region has the mental health care they need, to lead their best possible life.

Job responsibilities

We recognise that Administrators are professionals and are a valuable asset to our organisation. We understand that they have a key role in the support and delivery of our services and that their contribution helps us in achieving our aim of consistently providing safe and high-quality care for our service users. The kind of care we would want for ourselves and for our loved ones.

Our organisation is on a Journey to Change, creating a great experience for our staff is one of three big goals. Ultimately, our aim is to be a proactive, responsible and mindful employer; recruiting, retaining and training our staff, for the right roles, at the right time.

Please refer to the attached job description and person specification for further detailed information to ensure that you meet the role criteria before applying.

This post is only open to current employees of TEWV. Any applications received from non-TEWV employees will not be considered.

For more details about the role, please contact interim ward manager Andrew Forbes or clinical lead Lyndsey Blythe

0191 4415832

Person Specification

Qualifications

• Level 3 Qualification in relevant field or equivalent experience or willingness to work towards Level 3 in Business Administration.


• Key skills/functional skills in literacy and numeracy Level 2 OR O Level (Grade C and above/New GCSE in Maths and English (Grade 4 to 9) are an essential requirement to be fully competent in the role. Where an applicant does not have the above qualifications or are unable to provide evidence of the certification, the applicant MUST achieve the required standards during their probationary period.


• Level 3 in Business Administration.


• RSA Level 2 or equivalent Secretarial/administrative experience in a clinical environment.

Experience

• Experience of working in an administrative environment (diary management, filing systems, meeting coordination, minute talking, data input, collating and presenting information).


• Customer Service experience (face to face, answering calls, correspondence).


• Experience of organising completing demands and workloads.


• Experience of setting up and maintenance of administrative systems and processes.


• Experience of working autonomously and proactively.


• Experience of supporting/supervising staff.


• Experience of handling monies and working within financial guidelines.

Knowledge

• Comprehensive knowledge of Microsoft Office applications.


• Understanding of data protection and the need for confidentiality and how to maintain this.


• Knowledge of office systems and processes


• Knowledge of NHS systems

Knowledge/Skills/Experience

• Good interpersonal and communications skills (articulate, meaningful, legible and appropriate to the audience)


• Accurately transcribe data from a variety of sources, including digital dictation software


• Numerate to be able to undertake basic calculations/information.


• Follow and work within defined procedures


• Good organisational skills and able to prioritise workload and work on own initiative within procedures


• Ability to work as part of a team, sharing knowledge and training.


• High level of attention to detail and quality of work.


• Ability to use and maintain office systems.


• Demonstrate accurate keyboard skills through the ability to word process documents and complete information accurately.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Tees Esk and Wear Valleys NHS Foundation Trust