Patient Booking Assistant

University College London Hospitals NHS Foundation Trust; City Of London; In loco; GBP 32.000 - 33.000; Tempo pieno

Descrizione del lavoro

University College London Hospitals NHS Foundation Trust is seeking a Patient Booking Assistant to support our Radiology Team with administrative duties, appointment scheduling, and confidential patient interactions. The role emphasizes high-quality patient pathways, effective communication, and teamwork in a fast-paced NHS environment.

You will use IT systems, Outlook and Excel to manage high volumes of work, ensuring prerequisites and follow-ups are tracked and completed to a high standard.

Competenze

• Educated to GCSE level with English and Maths at grade C or above.
• Knowledge of administrative procedures and data protection.
• NVQ Level 3 in Business Administration or equivalent.

Mansioni

• Utilise IT systems, MS Outlook and Excel proficiently.
• Communicate effectively with patients, carers and staff at all levels.
• Schedule appointments and manage prerequisites and follow-ups.
• Work autonomously and as part of a team in a high-volume environment.
• Provide front-line service with confidentiality.

Conoscenze

Communication skills

Front-line service experience

Administrative procedures

Confidentiality

Formazione

GCSE English & Maths

NVQ Level 3 in Business Administration

Data Protection Act awareness

Strumenti

MS Outlook

Excel

Descrizione del lavoro

University College London Hospitals NHS Foundation Trust

Patient Booking Assistant

The closing date is 15 November 2026

Make a Difference Every Day: Join our Dynamic Imaging Department

We are seeking a highly motivated and experienced assistant to provide essential administrative support to our busy Radiology Team. This is a vital role where you will directly contribute, through expert organisation and sensitive communication, to the smooth running of patient pathways and support both clinical staff and patients during challenging times.

If you thrive in a high-pressure environment, possess great communication skills, and are committed to the highest standards of professionalism and confidentiality, we want to hear from you.

Main duties of the job

• Utilise a range of IT systems and MS Outlook and Excel proficiently
• Communicate effectively and empathetically with patients, carers, and staff at all levelso
• Possess excellent interpersonal and communication skills (verbal and written)
• Manage and prioritise a high-volume workloado
• Demonstrate direct experience providing front-line service
• Exhibit a strong passion for delivering exceptional patient-centred care
• Work autonomously and as part of a team
• Adapt to changing priorities and work effectively with minimal supervision
• Effectively schedule, appointments while proactively managing prerequisites and follow-ups

This is a demanding role which will give the successful candidate an opportunity to develop knowledge of patient pathways and clinical systems alongside enhancing communication and problem-solving skills within a fast-paced clinical environment.

37.5 hours a week, routine working hours: 7.5 hours between 08:00 - 20:00 Mon-Fri and 09:00 - 17:00 weekends.

About us

University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.

We provide first-class acute and specialist services across eight sites:

• University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)
• National Hospital for Neurology and Neurosurgery
• Royal National ENT and Eastman Dental Hospital
• University College Hospital Grafton Way Building
• Royal London Hospital for Integrated Medicine
• University College Hospital Macmillan Cancer Centre
• The Hospital for Tropical Diseases
• University College Hospital at Westmoreland Street

We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women's health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.

We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.

Job responsibilities

For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.

Come and be a part of the best NHS trust in England to work for, according to our staff*

* UCLH top trust to work at in England - In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England for the third year in a row.

UCLH recognises the benefits of flexible working for staff To find out more, visit: Flexible working.

To discover more about what makes UCLH a great place to work, visit: Why Choose UCLH?

Person Specification

Knowledge and Qualifications

• Educated to GCSE level or equivalent, with Grade C or above in English and Maths.
• Knowledge of administrative procedures, acquired through training and/or previous experience of working in an administrative environment.
• Awareness of the requirement to maintain confidentiality, and knowledge of the Data Protection Act.
• NVQ Level 3 in Business Administration, Customer Service, Healthcare Support Services or equivalent qualification.

Experience

• Experience of working in a non-routine environment, with demonstrable evidence of being able to respond to queries and deal with unpredictable situations as they arise (acquired through experience and/or training to Vocational level 3 or equivalent).
• Experience of working in a customer facing environment, with knowledge of a comprehensive range of administrative procedures.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

University College London Hospitals NHS Foundation Trust

£31,554 to £33,270 a yearPer annum inclusive of HCAS