Band 3 - Ultrasound Clerical Officer, Radiology

West Herts Hospitals; St Albans, Hemel Hempstead; Remote; GBP 27,000 - 29,000; Full time

Job summary

West Hertfordshire Teaching Hospitals NHS Trust is seeking a Band 3 Ultrasound Clerical Officer to join the Radiology administration team across St Albans City Hospital and Hemel Hempstead General Hospital. The role involves managing radiology and ultrasound appointments, referrals and waiting lists, with a focus on professional, efficient and patient-centred service.

The post offers both full-time and part-time opportunities, 37.5 hours per week, with a pro rata salary of £27,106–£28,850 per

Qualifications

• NVQ3 or equivalent customer care experience in a face-to-face environment.
• Proficient in Microsoft Office and handling confidential information.
• Knowledge of patient administration systems (CRIS, Clinicom, EPR, CERNER) and information governance.

Responsibilities

• Manage radiology and ultrasound appointments, referrals and waiting lists, book examinations and monitor targets.
• Coordinate with clinicians, wards, transport and external agencies to ensure efficient clinic sessions and patient care.

Skills

Customer service

Administration

Communication

Education

NVQ3 Customer Care

Tools

CRIS

Clinicom

EPR

CERNER

Job description

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Important: West Hertfordshire Teaching Hospitals NHS Trust does not charge any fees at any stage of the recruitment process, including job applications, sponsorship arrangements or employment offers.

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Band 3 - Ultrasound Clerical Officer, Radiology

Band 3

Main area Clerical Officer Grade Band 3 Contract Permanent Hours

• Full time
• Part time
• Flexible working

37.5 hours per week (25 hours per week) Job ref 360-C-11814-A

Department name West Herts - General Staffing Site Cross Site Town Cross Site Salary £27,106 - £28,850 pa inc. HCA pro rata Salary period Yearly Closing 19/11/2026 23:59

Job overview

We are looking for an enthusiastic and organised Clerical Officer to join our Ultrasound/Radiology administration team.

We have both full-time and part-time opportunities available, Monday to Friday. The role involves working across St Albans City Hospital and Hemel Hempstead General Hospital.

As an important member of the Radiology team, you will provide a professional, efficient and patient-focused administrative service.

We are looking for someone with excellent communication and customer service skills, who is organised, confident working in a busy environment and able to prioritise effectively.

Please note that the Trust is unable to offer visa sponsorship for this role.

Main duties of the job

A key responsibility is the management of radiology and ultrasound appointments, referrals, and waiting lists. This includes processing referrals, booking examinations, monitoring pathway targets, coordinating appointments with clinics, advising patients on preparation requirements, and escalating any risks to patient access or waiting time breaches.

The role requires effective liaison with clinicians, wards, transport services, and external agencies to ensure the efficient utilisation of clinical sessions and the smooth running of imaging services.

Accurate use of multiple clinical systems, including PAS, CRIS, PACS, and IEP, is essential to maintain patient records, manage imaging requests, and support timely patient care.

Working for our organisation

With a new hospital planned for Watford, work underway to update theatres at St Albans City Hospital and plans for a neighbourhood healthcare centre in Hemel Hempstead, this is an exciting time to join us.

We are building on the success of our award-winning virtual hospital and re-imagining models of care, working closely with partners and making the most of advances in digital healthcare.

Staff wellbeing and development are a priority, as is the role of innovation in improving clinical care, outcomes and patient experience.

Our vision is Excellent patient care, together and our values are to be empowered, compassionate, professional and inclusive. They capture an important balance across what we must all do as individuals and to support others.

If you are a Service Leaver, Veteran, Military Reserve, Cadet Force Adult Volunteer, or partner/spouse of those serving please tick "Member of the Armed Forces Community" on the application form.

Detailed job description and main responsibilities

Please refer to the attached job description and person specification for a full list of duties and details about the role.

Person specification

Education and qualifications:

• NVQ3 Customer Care or equivalent experience in a customer facing environment or a willingness to work towards an NVQ3.

Knowledge:

• Competent in Microsoft Office programs.
• Understanding of information governance issues and how to manage confidential patient information and Data Protection Act.
• Knowledge of Patient Administration Systems, e.g. CRIS, Clinicom, EPR & CERNER.
• Understanding the trust policies on equality/diversity and Health & Safety policies.

Experience:

• Experience of working in a customer orientated environment.
• Experience of working in an administrative role and office protocols and procedures.
• Experience of handling confidential information.

West Hertfordshire Teaching Hospitals NHS Trust provides acute healthcare services to a core catchment population of approximately half a million people living in west Hertfordshire and the surrounding area. The Trust also provides a range of more specialist services to a wider population, serving residents of North London, Bedfordshire, Buckinghamshire and East Hertfordshire.

As an employer of nearly 6,000 people the Trust is one of the biggest employers in the area and sees nearly a million patients each year.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

This vacancy may close early if it receives a high number of applications.