Band 4 Medical Secretary - Supervisor

University Hospitals Birmingham NHS Foundation Trust; West Midlands; On-site; GBP 28,000 - 31,000; Full time

Job summary

University Hospitals Birmingham NHS Foundation Trust is seeking a Medical Secretary Supervisor for a 12-month fixed-term contract at the Queen Elizabeth Hospital in Birmingham. The role requires proactive, confidential administration to support Respiratory Consultants and the medical team.

Applicants should have NHS experience, strong organisation, and excellent communication skills, with proficiency in Microsoft Office and medical terminology.

Qualifications

• This role requires strong administrative experience in a busy environment.
• GCSE English and Maths at least to A-C level and clerical qualification are expected.
• Experience with NHS systems or medical terminology is highly beneficial.
• Excellent organisational and communication skills are essential.

Responsibilities

• Provide comprehensive secretarial support to Respiratory Consultants and team.
• Manage clinical bookings and patient information to ensure timely care.
• Use Microsoft Office and NHS systems with accuracy and confidentiality.
• Prioritise workload and work collaboratively to meet Trust standards.

Skills

Organisation

Communication

Microsoft Office

Education

GCSE English & Maths

Business Administration NVQ Level 3

AMSPAR Certificate

Medical terminology knowledge

Tools

Outlook/Word/Excel/PowerPoint

Job description

Job Summary

This is a full time fixed term contract for 12 months to cover Maternity Leave within the Respiratory Medicine Department at the Queen Elizabeth Hospital.

This is an exciting opportunity for an individual who relishes a challenge and is keen to use existing organisational skills and their own initiative to provide comprehensive secretarial support to a very busy respiratory department. The post holder will be required to work to a high standard of accuracy, have excellent organisational and communication skills and be able to demonstrate prioritisation in planning their own workload in a way that supports the team effectively.

The successful post holder should have a proactive and friendly attitude and be able to demonstrate substantial administrative experience and be able to meet the main duties of the role as identified in the job description.

Main Duties, Tasks & Skills Required

The post holder will provide a comprehensive and efficient secretarial service to the Respiratory Consultant(s) and their medical team. By personally assisting with the administrative workload, the Medical Secretary - Supervisor will enable the Consultant(s) to optimise clinical commitment. It is essential that the post holder exercises initiative and judgement using acquired skills and knowledge, maintaining confidentiality at all times.

The post holder will provide an empathic and sensitive point of contact for patients/relatives and carers, GP's and other health care professionals. Have a good understanding of the patient pathway and provide information in a professional manner. Managing clinical bookings in a timely manner utilising a variety of systems to ensure patient care is not delayed and in order to achieve Trust standards and targets.

The post holder should have very good knowledge and use of various Microsoft Office Software programmes including Outlook, Word, PowerPoint, Excel. Previous experience of NHS systems would be extremely beneficial.

About Us

University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.

Job Description

Please Note : For a detailed job description for this vacancy, please see attached Job Description

Person specification

Qualifications

• Good General Education (eg. GCSE English and Maths A-C) GCSE Level 9-4
• Business Administration NVQ level 3 or equivalent experience in a clerical environment
• AMSPAR Certificate/equivalent qualification or equivalent knowledge of medical terminology
• Working knowledge of medical terminology

Experience

• Experience of working as a Medical Secretary
• Experience of dealing with the Public/Customer service experience
• Experience of working with a range of Microsoft Office packages (e.g. Word, Excel and Outlook)
• Experience of using IT systems
• Experience of working in Healthcare
• Good Organisational skills
• Able to use own initiative and deal with the unpredictable
• Able to work under pressure and to multi-task
• Able to work to deadlines

Desirable

• Experience of working in a busy environment

Additional Criteria

Essential

• Work effectively and flexibly as part of a team to meet the needs of the services
• Confident in dealing with people at all levels
• Must be able to demonstrate an understanding of equality and diversity
• Mature open and flexible approach to work
• Demonstrates care and compassion
• Good inter-personal and communication skills
• Good organiser skills
• Team Player
• Conscientious
• Demonstrates reliability, motivation and commitment
• Ability to travel to multiple sites

Desirable

• Ability to work under pressure and deal with stressful situations

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Pay scheme

Agenda for Change

Band

Band 4

Salary

£28392.00 to £31157.00 Yearly

Contract

Fixed Term

Duration

12 Month(s)

Working pattern

Full-Time, Flexible Working

Reference number

304-1104197

Job locations

Queen Elizabeth Hospital
Mindelsohn Way
Birmingham
West Midlands
B15 2TH

Attachments

Band 4 Medical Secretary Supervisor JD_Sarah Magson.pdf - 483KB Opens in a new window