Band 3 Administrator

NHS Jobs; Camden Town; On-site; GBP 33,000 - 36,000; Full time

Job summary

NHS Jobs in Camden Town, England, is seeking an administrative professional to support the Trust's procedures, induction programs and performance reviews. You will help manage purchasing, petty cash, and staff development plans while maintaining diary and meeting scheduling across the service.

The role includes reception duties, room bookings, and ensuring smooth communication between departments and service users, with adherence to Trust policies and high professional standards.

Responsibilities

• Administration duties to support service operations including appointment booking and inbox enquiries.
• Reception duties and excellent customer service, meeting and greeting visitors and directing them to the correct person or department; managing the room bookings system.
• Liaise with Health Records/ Service Manager about access to records queries as required.
• Arrange and service meetings including taking minutes and transcribing.
• Provide cross cover for other administrators/receptionists during periods of heavy work pressure or absence.

Job description

To adhere to the Trusts financial procedures in the management of purchasing and petty cash. To be involved in the induction of new staff. To use the supervision and appraisal process to review professional standards and performance and to identify individual training needs, undertaking training as identified in the personal development plan and in negotiation with line and administration manager. To carry out reception duties as necessary and providing excellent customer service, including: meeting and greeting visitors to the service and directing them to the correct person or department; managing the room bookings system. To edit presentations using appropriate software packages. To manage diaries of allocated managers/ professionals appropriately. To use initiative appropriately to deal with and prioritise post, emails and telephone calls. To deal with all administrative duties to support the operation of the service line including appointment booking and processing inbox enquiries. To liaise with the Health Records/ Service Manager about access to records queries if required. To arrange and service meetings as necessary including taking the minutes and transcribing. To provide, in conjunction with other administration staff, cross cover for other administrators/receptionists during periods of heavy work pressure or absence. To ensure good communication is maintained between colleagues at all levels, and with service users. To inform the relevant department of any clinic cancellations or outpatient appointments in line with Trust and local policies and procedures. To liaise with administrators and the relevant department to ensure service user follow-up appointments are made on discharge. This is not an exhaustive list, please see the attached Job Description and Person Specification for more information on the role requirements and duties.

£33,262 - £36,027 per year including HCAS