Band 3 Clinical Services Administrator - Bristol

NHS Jobs; Kingswood; On-site; GBP 21,000 - 24,000; Full time

Job summary

NHS Jobs in Bristol is seeking a Band 3 Clinical Services Administrator to support multidisciplinary teams with a range of administrative duties. The role involves liaising with clinicians, patients and external agencies, managing appointments, and handling confidential information with tact and empathy.

The post requires accurate data entry, minute taking, and effective prioritisation of tasks in a busy environment, with responsibilities for meeting administration and records management as part

Qualifications

• Experience coordinating appointments and meetings for clinicians.
• Strong written and verbal communication with internal and external stakeholders.
• Ability to manage conflicting diaries and prioritise tasks.

Responsibilities

• Coordinate consultant clinic appointments, tribunals and room bookings.
• Input and update patient data on Rio system.
• Draft and distribute minutes; manage electronic filing and records.
• Support Team/Service Manager with administrative tasks and investigations.
• Plan workload to meet weekly, monthly, quarterly and annual tasks.

Skills

Diary management

Stakeholder liaison

Minute taking

Patient data entry

Job description

Band 3 Clinical Services Administrator - Bristol

Liaise with a wide range of stakeholders, both internal to the organisation and external. Utilise written and verbal communication skills to connect with a wide range of people, including outside agencies, requiring tact and persuasive skills where there may be barriers to understanding or agreement. The arranging and negotiation of various meetings including those with other agency involvement. Negotiating diary conflicts and competing priorities as appropriate. Exchange verbal and written information with patients, staff and carers relating to appointments, admissions and meetings etc. Provide and receive routine and complicated information, including dealing with enquiries from external stakeholders and the public. This may include sensitive information. The provision of and updating of patient notes, collation of information for transfer of care etc. Work within a multi-disciplinary environment ensuring that communication with appropriate team members is effective. Facilitating the administration processes for the Team meeting. To manage both telephone and face to face contacts with distressed service users in a supportive and empathetic manner. Exercise judgement when dealing with patient enquiries, analyse and resolve non-clinical patient problems including resolving conflicting diary appointments or schedules, clinics, meetings, tribunals etc. Escalating issues to the Lead Clinical Services Administrator as appropriate. Arrange meetings and appointments for members of the team including the scheduling of:

• Consultant Clinic Appointments.
• Tribunals.
• Room Bookings.
• Other bookings as required.

Arranging and rearranging as appropriate clinics, appointments etc. Type patient reports/correspondence/e-mails as required, deal with telephone/face to face enquiries from patients. Input accurate and up to date patient data onto the Rio system. Produce confidential correspondence and reports on a frequent basis. Supporting the Team/Service Manager with the Administration of meeting, RCAs, investigations etc. Maintain efficient and effective electronic filing system/, Internet, Intranet, patient records to access and extract information as needed. Take and distribute formal minutes as necessary. Plans own workload to ensure that weekly, monthly, quarterly and annual tasks are met. Prioritise workload with particular consideration to issues arising and responding to shifting priorities appropriately. Assist patients during incidental contact, to provide non-clinical advice or information to patients/relatives or carers.