Booking Clerk

University Hospitals of Derby and Burton NHS Foundation Trust; East Midlands; On-site; GBP 21,000 - 29,000; Full time

Benefits offered by this job

Development opportunities

Staff benefits including EAP and gym

Job summary

University Hospitals of Derby and Burton NHS Foundation Trust is seeking a proactive administrator to support patient scheduling in the Adult Audiology Team. The role requires excellent communication, strong organisation, and the ability to work across two main sites.

Training will be provided on IT and appointment systems. Key duties include liaising with patients and staff to schedule appointments, handling enquiries, and maintaining accurate records within busy outpatient services.

Qualifications

• Excellent communicators with ability to liaise with colleagues and patients.
• Strong organisational/time management skills with ability to multi-task and work under pressure.
• Experience in busy customer-focused or care environment or call handling/reception.
• Experience using IT or appointment systems; training will be provided.

Responsibilities

• Support patient scheduling within the Adult Audiology Team at UHDB NHS Foundation Trust.
• Liaise with colleagues and patients to coordinate appointments and answer queries.
• Be flexible to work across the two main sites as required.

Skills

Communication

Organisational skills

Multi-tasking

Customer service experience

Reception experience

IT literacy

Education

GCSE English

GCSE Mathematics

Tools

Appointment systems

IT systems knowledge

Job description

We require an enthusiastic, organised and flexible individual to support patient scheduling within the Adult Audiology Team at University Hospitals of Derby and Burton (UHDB) NHS Foundation Trust. Applicants must be excellent communicators with the ability to liaise with colleagues and patients. Essential qualities are strong organisational/time management skills with the ability to multi-task and work under pressure. Flexibility is required as the post holder will be required across the two main sites. Applicants should have demonstrable experience of working in a busy customer-focussed or care environment or have call handling/reception experience. Applicants must be experienced in using IT systems and/or appointment systems although training will be given. Core skills/qualifications include: educated to English Language and Mathematics at O' level/GCSE level, IT literacy, good written and verbal communication skills, the ability to work as part of a team and individually, with minimal supervision. As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together. Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.

In return we will offer:

• Development opportunities, both professional and leadership developmentOn-going support from recruitment to when you join our team and beyond.
• Staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes

Key Facts:

• We see on average 4810 OP appointments a day.
• We are the 4th busiest Trauma & Orthopaedic outpatients department in England - an average of 2077 per week.
• An average of 1115 patients are seen in A&Es across our network every day - 3rd largest in the country.
• Our hospitals admit an average of 195 emergency patients daily.
• Last year we undertook almost 33,700 planned surgical operations in our 57 operating theatres.
• We are one of only 7 Trusts nationally with more than 50 operating theatres.
• We carry out more than 140 elective procedures each working day.
• UHDB is a research active University Hospital with a large and varied portfolio of clinical trials and research opportunities for all staff.