Band 2 Administrator - Warrington

Mental Health Matters; Warrington; Sur place; GBP 20 000 - 26 000; Plein temps

Résumé du poste

NHS Warrington Talking Therapies, part of Mental Health Matters, is seeking a proactive admin receptionist to support our psychology service. You will greet visitors, manage the reception area and the electronic appointment system, and help ensure enquiries are handled efficiently with respect and professionalism.

Working closely with the team, you’ll monitor flow to consulting rooms, assist in difficult conversations when needed, and provide a high-quality administrative service to people

Responsabilités

• Provide high-quality administrative support for the service.
• Greet visitors and manage the reception area, ensuring enquiries are handled efficiently with respect.
• Oversee the electronic appointment system to ensure smooth scheduling.
• Liaise with team members to coordinate patient flow to consulting rooms.

Description du poste

NHS Warrington Talking Therapies has been providing psychological interventions to the community of Warrington since 2011 and is part of the charity Mental Health Matters. The service is designed to help anyone registered with a Warrington GP, to deal with common mental health problems. These may include depression, anxiety, panic, phobia, obsessive compulsive disorder (OCD) or post-traumatic stress disorder (PTSD)., The post holder will be required to provide a high quality and effective administration service. Key components of the role include providing an efficient and professional reception service ensuring people using or contacting the service are treated with respect to ensure that enquiries are managed effectively, liaising with other team members as required. Greeting all visitors and people who use our service including monitoring the flow of people to and from consulting rooms, ensuring that the electronic appointment system runs safely and effectively. Using interpersonal skills to assist in and manage difficult conversations, helping to ensure a positive experience for those accessing our service.

Mental Health Matters (MHM) is a national charity delivering innovative, life-changing mental health support for individuals and communities across the UK. Through our diverse range of services, we help people improve their mental wellbeing, overcome barriers and lead fulfilling lives. Everything we do is people focused. Whether supporting those who access our services or investing in the wellbeing and development of our colleagues, people are at the heart of MHM. Our workforce is the driving force behind our success, and we are committed to creating an inclusive, supportive and values-led environment where talented individuals can thrive and make a meaningful difference. By joining MHM, you'll become part of a compassionate and ambitious organisation that is committed to improving mental health, promoting recovery and creating positive change in communities across the country.