Band 2 Administrator - Warrington

NHS Jobs; Warrington; In loco; GBP 21.000 - 25.000; Part-time

Vantaggi offerti da questo lavoro

27 days annual leave

Pension scheme access

Flexible working arrangements

Wellbeing resources

Descrizione del lavoro

NHS Warrington Talking Therapies is seeking a Part-time Band 2 Administrator to join the team at Ribban Court, Warrington. The role focuses on high-quality reception and administration duties to support timely appointments and patient experience.

You will manage bookings, maintain records, and handle correspondence while upholding data protection and confidentiality in a busy office environment.

Competenze

• GCSE English language at Grade 4 or above
• NVQ Level 2 or above
• At least 1 year of recent administration experience
• Good basic IT and data handling skills

Mansioni

• Provide high quality administrative support and reception service
• Manage enquiries and direct visitors professionally
• Input data and referrals into electronic booking/records systems
• Handle mail, filing, and archive tasks with accuracy

Descrizione del lavoro

Band 2 Administrator Hours of work: Part time 34 hrs per week - Hours will include one late shift per week working until 8pm. Service opening hours: Monday to Thursday 8am to 8pm, Friday 8am to 5pm Salary: £22,913.30 per annum (£25,272 FTE) Location: NHS Warrington Talking Therapies, based at Ribban Court, 20 Dallam Lane, Warrington, WA2 7NG

About the role

The post holder will be required to provide a high quality and effective administration service. Key components of the role include providing an efficient and professional reception service ensuring people using or contacting the service are treated with respect to ensure that enquiries are managed effectively, liaising with other team members as required. Greeting all visitors and people who use our service including monitoring the flow of people to and from consulting rooms, ensuring that the electronic appointment system runs safely and effectively. Using interpersonal skills to assist in and manage difficult conversations, helping to ensure a positive experience for those accessing our service. Excellent organisational skills and attention to detail, being able to manage multiple tasks prioritising as required. Good record keeping with an understanding of Data Protection and Confidentiality are essential to this role. General administration duties to include verbal and written contact with those accessing our service, the members of the Warrington Talking Therapies team, other professionals and any general enquiries. Booking assessment and treatment appointments using an electronic booking system, accurate typing skills to include inputting data and referral information from verbal and digital sources, updating electronic records, processing and distributing incoming and outgoing mail, maintaining filing and archive systems, and other administration duties as required.

About you

You will be able to show compassion to the people who access our service, their experiences and their aspirations. You will be able to work with others to achieve the best outcomes for individuals using our service. You will be responsible, accountable and hold yourself to the highest standards in every interaction with others. You must be able to follow service policies and procedure and embody a conscientious approach with a flexible attitude and the ability to cope with a busy office and varied workload where accuracy and attention to detail is essential. It is essential that the post holder has a good basic level of education, which must include GCSE (or equivalent) in English Language at Grade 4 or above and an NVQ Level 2, or above, qualification. You must have at least 1 year's recent experience in an administration role. It would be helpful to have experience of using electronic applications and database systems; however this is not essential as training will be provided.

Why Join Us?

Mental Health Matters (MHM) is a national charity delivering innovative, life-changing mental health support for individuals and communities across the UK. Through our diverse range of services, we help people improve their mental wellbeing, overcome barriers and lead fulfilling lives. Everything we do is people focused. Whether supporting those who access our services or investing in the wellbeing and development of our colleagues, people are at the heart of MHM. Our workforce is the driving force behind our success, and we are committed to creating an inclusive, supportive and values-led environment where talented individuals can thrive and make a meaningful difference. By joining MHM, you’ll become part of a compassionate and ambitious organisation that is committed to improving mental health, promoting recovery and creating positive change in communities across the country.

What we offer you

• 27 days Annual leave, increasing with length of service, plus bank holidays
• Enhanced Occupational Sick pay
• Access to our workplace pension scheme
• Family friendly and flexible working arrangements to support a good work life balance
• Access to our Wellbeing Offer - including EAP, Virtual GP service and wellbeing resources
• Life Assurance and Free Will writing service
• Blue Light Card and Charity Workers discounts
• Access to Tickets for Good Employee recognition and celebration schemes
• A tailored induction programme, bespoke Personal Development and Career Pathways to support you in your role and your career aspirations

Equality, Diversity and Inclusion

We are proud to be an equal opportunities employer and are committed to building a diverse and inclusive workforce that reflects the communities we serve. We believe everyone should have access to fair and accessible opportunities, and we are committed to ensuring our recruitment processes are welcoming and inclusive for all. During the application process, we may ask for some personal information to help us understand how we can make our recruitment practices as fair and accessible as possible. Any information you provide will be treated confidentially and used solely for this purpose. We value the unique experiences, perspectives and contributions that diversity brings and are committed to creating a culture where everyone feels respected, supported and able to be themselves.

Interested in Finding Out More?

We welcome informal conversations about the role. If you would like to discuss the opportunity further, please contact: Sarah Wood at We look forward to hearing from you and welcoming talented people who share our passion for improving mental health and changing lives. The closing date given is a guide. We reserve the right to close the vacancy once we have received sufficient applications, so we advise you to submit your application as early as possible to prevent disappointment. Please note that due to the sensitive nature of the duties, a DBS will be sought in the event of a successful application.