Band 2 Administrator - Northumberland

Mental Health Matters; Morpeth; On-site; GBP 21,000 - 27,000; Full time

Job summary

Mental Health Matters (MHM) is seeking an administrative support role to work within the NHS Talking Therapies service. The post holder will handle a full range of admin tasks and ensure smooth operation of daily tasks in a fast-paced environment.

The ideal candidate will have solid numeracy and literacy skills, be confident, well-organised and precise in their work, with experience of scheduling and customer interactions. This role supports improving mental health services across the UK.

Qualifications

• Experience using Microsoft Office, especially Word and Excel, plus administration background.
• Excellent communication skills; able to interact with clients in person and by phone.
• Good numeracy and literacy levels; confident, organized and detail-oriented.

Responsibilities

• Provide full administrative support to the NHS Talking Therapies service.
• Deal with clients in person and by telephone, ensuring accurate and timely communication.

Skills

Microsoft Office

Word

Excel

Administration

Scheduling

Job description

The post holder will work within the NHS Talking Therapies service and provide a full range of administrative support to the service. The ideal candidate will have good experience of Microsoft Office, particularly Word and Excel, alongside previous administration experience, including scheduling and working in a fast-paced environment.

On a daily basis, you will be dealing with clients both in person and via the telephone, so excellent communication skills are essential. The successful candidate will have a good level of education, with solid numeracy and literacy skills, and will be confident, organised and able to work with a high level of accuracy and attention to detail.

Mental Health Matters (MHM) is a national charity delivering innovative, life-changing mental health support for individuals and communities across the UK.

Through our diverse range of services, we help people improve their mental wellbeing, overcome barriers and lead fulfilling lives.

Everything we do is people focused.

Whether supporting those who access our services or investing in the wellbeing and development of our colleagues, people are at the heart of MHM.

Our workforce is the driving force behind our success, and we are committed to creating an inclusive, supportive and values-led environment where talented individuals can thrive and make a meaningful difference.

By joining MHM, you'll become part of a compassionate and ambitious organisation that is committed to improving mental health, promoting recovery and creating positive change in communities across the country.