Band 2 Administrator - Warrington

Mental Health Matters; Coalville; On-site; GBP 23,000 - 25,000; Part time

Benefits offered by this job

27 days Annual leave

Enhanced Sick Pay

Workplace pension

Flexible working

Wellbeing resources

Life Assurance

Blue Light Card

Employee recognition

Induction programme

Job summary

Mental Health Matters is seeking a Band 2 Administrator for NHS Warrington Talking Therapies. The role is part-time (34 hours per week) with one late shift per week, supporting reception functions and appointment coordination at Ribban Court, Warrington.

You will greet visitors, manage the appointment system and liaise with the team to ensure smooth service delivery. Excellent organisational skills, data protection awareness and prior admin experience are essential.

Qualifications

• Good standard of education including GCSE English and a relevant level of qualification.
• At least 1 year recent administration experience.
• Experience with electronic applications or databases is helpful but training will be provided.

Responsibilities

• Provide high quality reception and administrative service.
• Manage electronic appointment system and liaise with team members.
• Greet visitors and manage flow to/from consulting rooms.
• Handle inquiries professionally and support positive experience for users.

Skills

Excellent organisational skills

Data protection awareness

Record keeping

Communication skills

Administrative experience

Education

GCSE English (4+) or equivalent

NVQ Level 2 or above

Tools

Electronic booking system

Database systems

Job description

NHS Warrington Talking Therapies has been providing psychological interventions to the community of Warrington since 2011 and is part of the charity Mental Health Matters. The service is designed to help anyone registered with a Warrington GP, to deal with common mental health problems. These may include depression, anxiety, panic, phobia, obsessive compulsive disorder (OCD) or post-traumatic stress disorder (PTSD).

Main duties of the job

The post holder will be required to provide a high quality and effective administration service. Key components of the role include providing an efficient and professional reception service ensuring people using or contacting the service are treated with respect to ensure that enquiries are managed effectively, liaising with other team members as required. Greeting all visitors and people who use our service including monitoring the flow of people to and from consulting rooms, ensuring that the electronic appointment system runs safely and effectively. Using interpersonal skills to assist in and manage difficult conversations, helping to ensure a positive experience for those accessing our service.

About us

Mental Health Matters (MHM) is a national charity delivering innovative, life-changing mental health support for individuals and communities across the UK. Through our diverse range of services, we help people improve their mental wellbeing, overcome barriers and lead fulfilling lives. Everything we do is people focused. Whether supporting those who access our services or investing in the wellbeing and development of our colleagues, people are at the heart of MHM. Our workforce is the driving force behind our success, and we are committed to creating an inclusive, supportive and values-led environment where talented individuals can thrive and make a meaningful difference. By joining MHM, you'll become part of a compassionate and ambitious organisation that is committed to improving mental health, promoting recovery and creating positive change in communities across the country.

Job responsibilities

Band 2 Administrator Hours of work: Part time 34 hrs per week - Hours will include one late shift per week working until 8pm. Service opening hours: Monday to Thursday 8am to 8pm, Friday 8am to 5pm Salary: £22,913.30 per annum (£25,272 FTE) Location: NHS Warrington Talking Therapies, based at Ribban Court, 20 Dallam Lane, Warrington, WA2 7NG. The service is staffed by a team of highly skilled mental health professionals such as Psychological Well Being Practitioners and Therapists specialising in CBT and EMDR. Key components of the role include providing an efficient and professional reception service ensuring people using or contacting the service are treated with respect to ensure that enquiries are managed effectively, liaising with other team members as required. Greeting all visitors and people who use our service including monitoring the flow of people to and from consulting rooms, ensuring that the electronic appointment system runs safely and effectively. Using interpersonal skills to assist in and manage difficult conversations, helping to ensure a positive experience for those accessing our service. Excellent organisational skills and attention to detail, being able to manage multiple tasks prioritising as required. Good record keeping with an understanding of Data Protection and Confidentiality are essential to this role. General administration duties to include verbal and written contact with those accessing our service, the members of the Warrington Talking Therapies team, other professionals and any general enquiries. Booking assessment and treatment appointments using an electronic booking system, accurate typing skills to include inputting data and referral information from verbal and digital sources, updating electronic records, processing and distributing incoming and outgoing mail, maintaining filing and archive systems, and other administration duties as required.

What we offer you

• 27 days Annual leave, increasing with length of service, plus bank holidays
• Enhanced Occupational Sick pay
• Access to our workplace pension scheme
• Family friendly and flexible working arrangements to support a good work life balance
• Access to our Wellbeing Offer - including EAP, Virtual GP service and wellbeing resources
• Life Assurance and Free Will writing service
• Blue Light Card and Charity Workers discounts
• Access to Tickets for Good
• Employee recognition and celebration schemes
• A tailored induction programme, bespoke Personal Development and Career Pathways to support you in your role and your career aspirations

Interested in Finding Out More?

We welcome informal conversations about the role. If you would like to discuss the opportunity further, please contact: Sarah Wood at [contact details].

Person Specification

Qualifications

• It is essential that the post holder has a good basic level of education, which must include GCSE (or equivalent) in English Language at Grade 4 or above and an NVQ Level 2, or above, qualification. You must have at least 1 year's recent experience in an administration role. It would be helpful to have experience of using electronic applications and database systems; however this is not essential as training will be provided.

Experience

• It is essential that the post holder has a good basic level of education, which must include GCSE (or equivalent) in English Language at Grade 4 or above and an NVQ Level 2, or above, qualification. You must have at least 1 year's recent experience in an administration role. It would be helpful to have experience of using electronic applications and database systems; however this is not essential as training will be provided.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Mental Health Matters

Address

Ribban Court, 20 Dallam Lane, Warrington, WA2 7NG