Band 2 Admin Officer - Breast Screening

Royal Free London NHS Foundation Trust; Edgware; On-site; GBP 27,000 - 33,000; Full time

Job summary

Royal Free London NHS Foundation Trust is seeking an Administrative/Data Officer to support the London Admin Hub with accurate scheduling and coordination for breast screening appointments and clinics.

You will liaise with Clinical admin and other officers, cover absences, and ensure NHSBSP guidelines are followed while working a shift pattern that includes weekends and evenings. Training will be provided.

Qualifications

• 5 GCSEs or equivalent required.
• EITS or equivalent certification.
• NVQ2 in Business Administration or Customer Care or equivalent.
• Key Skills Level 2 in Literacy or equivalent.

Responsibilities

• Liaise with Admin/Data Officers and Clinical admin officers to integrate functions.
• Provide cover for periods of short-term absence.
• Develop knowledge to cover key elements of other departmental work with training.
• Deliver support in line with NHS Breast Screening Programme guidelines and targets.
• Work shifts including weekends and late evenings to cover the hub call centre.

Skills

Good organisational skills

Verbal and written communication

Interpersonal and listening skills

Teamwork

Prioritisation and time management

Calm under pressure

Attention to detail

Education

5 GCSEs or equivalent

EITS or Equivalent

NVQ2 in Business Administration or Customer Care or equivalent

Key Skills Level 2 in Literacy or equivalent

Tools

NBSS knowledge

Word

Excel

Office software

Job description

To support the work of the London Admin Hub by accurate, efficient and timely execution of essential operational activities that support inviting women for breast screening and the scheduling of clinics and appointments, under the direction of the Office Manager.

To liaise closely with other Administration/Data Officers/Clinical admin officers to ensure integration of functions and facilitate providing cover for periods of short-term absence.

All admin officers are expected to develop the knowledge and ability to provide cover for key elements of other departmental work. The specific elements to be covered by each Admin Officer will be specified by the Office Manager, who will also arrange appropriate training.

To deliver support services those are in line with the Trust and NHS Breast Screening.Programme (NHSBSP) guidelines and targets.

Within the given area of responsibility to use experience and judgment to provide appropriate advice and guidance, referring to the Office Manager as necessary.

To work within a shift pattern including weekends and late evenings to cover the Hub telephone call centre and admin tasks.

Main duties of the job

To liaise closely with other Administration/Data Officers/Clinical admin officers to ensure integration of functions and facilitate providing cover for periods of short-term absence.

All admin officers are expected to develop the knowledge and ability to provide cover for key elements of other departmental work. The specific elements to be covered by each Admin Officer will be specified by the Team Leader/Office manager who will also arrange appropriate training.

To deliver support services that are in line with the Trust and NHS Breast Screening Programme (NHSBSP) guidelines and targets.

About us

The Royal Free London NHS Foundation Trust is one of the UK's biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests.

Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top

For more information please follow linkhttps://www.royalfreelondonjobs.co.uk/

Job responsibilities

Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.

Person Specification

Trust Values

• Demonstrable ability to meet the Trust Values

Education & Qualifications

• 5 GCSE's or equivalent
• EITS or Equivalent
• NVQ2 in Business Administration or Customer Care or equivalent
• Key Skills Level 2 in Literacy or equivalent

Experience

• Experience of undertaking detailed, intensive work in a busy administrative environment
• Experience of using information technology such as Word and Excel in work-related activities.
• Experience of dealing sensitively with client/patient concerns in emotive and distressing circumstances.

Others

• Light Physical work
• Flexible working time

Skills and aptitudes

• Good organisational skills
• Ability to use own skill and judgement to select the most appropriate action from a range of alternative approaches
• Able to sustain meticulous attention to accuracy and detail
• Good level of verbal and written communications
• Good interpersonal and listening skills
• Able to handle difficult and distressing situations effectively
• Able to prioritise own workload to set and meet deadlines
• Able to compose correspondence and reports
• Able to work as part of a team.
• Able to present information to others
• Able to influence, advise and motivate others
• Good knowledge of the NHS Breast Screening programme
• Good knowledge of the National Breast Screening computer System (NBSS) and its operation
• Good understanding of general office working procedures

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£30,142 a yearper annum inclusive of HCAS