Admin Officers

Royal Free London NHS Foundation Trust; City of Westminster; On-site; GBP 22,000 - 28,000; Full time

Job summary

Royal Free London NHS Foundation Trust is seeking an Administration Officer to support the call centre and NHS breast screening hub. You will liaise with Team Leaders to ensure seamless integration of functions and provide cover during short-term absences.

The role requires experience with Word, Excel and Outlook, good communication skills, and the ability to work under pressure in a busy environment within the NHS breast screening programme.

Qualifications

• 5 GCSEs or equivalent required.
• Good level of literacy and numeracy.
• Experience handling sensitive information with discretion.
• Experience using Word, Excel and Outlook in work settings.

Responsibilities

• Provide administration support to the call centre and NHS breast screening hub.
• Work with Team Leaders to integrate functions and cover periods of short-term absence.
• Deliver services in line with Trust and NHS Breast Screening Programme guidelines.
• Offer advice and guidance using experience and judgement; escalate as needed.
• Cover hub telephone call centre and admin tasks, including weekends/late shifts.

Skills

Literacy level 2

Confidentiality awareness

Administrative under pressure

Teamwork

Verbal and written communication

Time management

Interpersonal skills

Education

5 GCSEs or equivalent

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

To deliver on the administration function related to the call centre including a close collaboration with external breast screening services within the Pan London structure.To liaise closely with Administration Team Leaders to ensure integration of functions and facilitate the provision of cover for periods of short-term absence. To be fully competent in all administration functions required by the London Breast screening Administrative Hub.All senior Admin Officers are expected to develop the knowledge and ability to provide cover for key elements of each others' work. The specific elements to be covered by each Senior Administration Officer will be specified by the Office Manager and Team Leader, who will also arrange appropriate training. To deliver support services that is in line with the Trust and NHS Breast Screening Programme guidelines and targets.Within the given area of responsibility to use experience and judgement to provide appropriate advice and guidance, referring to the Team Leaders as necessary.To work within a shift pattern including weekends and late evenings to cover the Hub telephone call centre and admin tasks., Please see attached job description for more detail around main responsibilities and specification requirements Person Specification Royal Free World Class Values Essential

Person Specification Royal Free World Class Values Essential

• Demonstrate ability to meet the Trust values
  5 GCSE's or equivalent
• Key skills level 2 in Literacy or equivalent, Experience of dealing sensitively with client/patient concerns in emotive and distressing circumstances
• Experience of undertaking detailed, intensive work in a busy administrative environment
• Experience of using information technology such as Word and Excel in work-related activities
• Demonstrate awareness of issues around confidentiality
• Ability to work independently and under pressure
• Good knowledge of Microsoft systems including word, excel and outlook

Desirable

• Training delivery experience
• Working knowledge of the NHSBSP

Skills and aptitudes Essential

• Good organisational skills
• Ability to use own skill and judgement to select the most appropriate action form a range of alternative approaches
• Good level of verbal and written communication
• Able to handle difficult and distressing situations effectively
• Able to prioritise own workload to set and meet deadlines
• Able to compose correspondence and reports
• Able to work as part of a team
• Punctuality

Desirable

• Good interpersonal and listening skills

Personal qualities and attributes Desirable

• Good knowledge of the NHS breast screening programme
• Good knowledge of the National Breast Screening System (NBSS)

Desirable

• Training delivery experience
• Working knowledge of the NHSBSP

Skills and aptitudes Essential

• Good organisational skills
• Ability to use own skill and judgement to select the most appropriate action form a range of alternative approaches
• Good level of verbal and written communication
• Able to handle difficult and distressing situations effectively
• Able to prioritise own workload to set and meet deadlines
• Able to compose correspondence and reports
• Able