Band 4 High-Risk Referral Administrator

Royal Free London NHS Foundation Trust; Edgware; On-site; GBP 21,000 - 27,000; Part time

Job summary

The Royal Free London NHS Foundation Trust invites applications for a Very High-Risk (VHR) Screening Referral Administrator within the London Breast Screening Administration Hub. This part-time role involves being the first point of contact for the London region's very high-risk referrals and supporting the breast screening pathway with accurate, timely administration under supervision.

You will lead the administration function for the VHR referrals, collaborate with London Breast Screening

Qualifications

• 5 GCSEs or equivalent.
• NVQ2 in Business Administration or Customer Care or equivalent.
• Key Skills Level 2 in Literacy or equivalent.
• Excellent communication skills and IT literacy with MS Word, Excel and Outlook.

Responsibilities

• Support the London Breast Screening Administration Hub by accurate, efficient, timely execution of essential activities across the breast screening pathway under the direction of the Service Manager.
• Act as first point of contact for very high-risk screening referrals for the London region.
• Lead the administration function related to the VHR Referral function and collaborate with London Breast Screening services.
• Contribute to work-based audits and process reviews; refer issues to the Office Manager and Service Manager as necessary.

Skills

Organisational skills

Attention to detail

Verbal & written communication

Interpersonal skills

Distress handling

Time management

Reporting & correspondence

Team player

Punctuality

Education

GCSEs

NVQ2 in Admin/Customer Care

Literacy Level 2

Tools

MS Word

Excel

Outlook

Job description

This is a part time opportunity within the London Breast Screening Administration Hub Team

An exciting opportunity has arisen for a Very High-Risk (VHR) Screening Referral Administrator in the London Breast Screening Programme Administration Hub. We are looking for an enthusiastic and proactive person to join our dedicated multi-disciplinary team to provide first class administration support. This will involve being the first point of contact for very high-risk screening referrals for the London region. Main duties of the job To support the work of the London Breast Screening Administration Hub by accurate, efficient, and timely execution of essential activities that supports the entire breast screening pathway, under the direction of the Service Manager. To lead on the administration function related to the London Breast Screening Administration Hub VHR Referral function including a close collaboration with the London Breast Screening services. Within the given area of responsibility to use experience and judgment to provide appropriate advice and guidance, referring to the Office Manager and Service Manager as necessary. To act as a senior member of staff in relation to work based audits and process reviews., Please see attached job description for more detail around main responsibilities and specification requirements Job description, Please see attached job description for more detail around main responsibilities and specification requirements

Person Specification Education & professional qualifications Essential

• 5 GCSE's or equivalentYou will possess excellent communication skills, be able to prioritise and organise a varied workload and be IT literate with working knowledge of MS Word, Excel and Outlook., EITS or Equivalent


• NVQ2 in Business Administration or Customer Care or equivalent


• Key Skills Level 2 in Literacy or equivalent

Royal Free World Class Values Essential

• Demonstrate ability to meet the Trust values

Experience and Knowledge Essential

• Experience of undertaking detailed, intensive work in a busy administrative environment


• Experience of using information technology such as Word and Excel in work-related activities

Desirable

• Experience of dealing sensitively with client/patient concerns in emotive and distressing circumstances

Skills and aptitudes Essential

• Good organisational skills


• Able to sustain meticulous attention to accuracy and detail


• Good level of verbal and written communication


• Good interpersonal and listening skills


• Able to handle difficult and distressing situations effectively


• Able to prioritise own workload to set and meet deadlines


• Able to compose correspondence and reports


• Able to work as part of a team


• Punctuality

Desirable

• Ability to use own skill and judgement to select the most appropriate action form a range of alternative approaches

Personal qualities and attributes Essential

• Good working knowledge of relevant Microsoft office packages i.e., Word, Excel, Outlook

Desirable

• Good knowledge of the NHS breast screening programme


• Good knowledge of the National Breast Screening System (NBSS)


• Good understanding of general office working procedures

The Royal Free London NHS Foundation Trust is one of the UK's biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests.