Band 4 Clinical Pathway Administrator

Royal Free London NHS Foundation Trust; Enfield; On-site; GBP 33,000 - 36,000; Full time

Job summary

Royal Free London NHS Foundation Trust is seeking a dynamic Clinical Pathway Administrator to support the Ophthalmology service at Chase Farm Hospital. The role demands attention to detail, patient focus, and the ability to work independently in a busy, fast-paced environment.

You will handle general admin duties, ensure patient demographics are up to date on Cerner, triage referrals and support the failsafe officer to plan pathways safely.

Qualifications

• GCSE English and Maths or equivalent.
• Diploma level qualification or equivalent experience.
• Knowledge of medical terminology.
• Evidence of personal development through courses.

Responsibilities

• General administrative duties for the department including scanning patient notes to EPR, photocopying and mail distribution.
• Update patient demographics and contact details on Cerner; ensure accurate records.
• Triaged referrals and manage admin shared inbox per Trust guidelines.
• Support failsafe officer with safe pathway planning.
• Process Blueteq funding forms and respond to general queries with clinical teams.
• Provide cross-cover for other Clinical Pathway Administrators to maintain service.
• Manage dictation and ensure correspondence is filed to clinicians.

Skills

Excellent written and verbal

Organisational skills

Customer care

Ability to work under pressure

Teamwork

Education

GCSE English & Maths

Diploma level qualification

Knowledge of medical terminology

Tools

Cerner

Job description

We are looking for a dynamic and resilient Clinical pathway Administrator to support the delivery of the Ophthalmology situated at Chase Farm Hospital

This is a busy and a fast paced role within the Ophthalmology department The incoming post holders will need to have good attention to detail, be patient focus and demonstrate the ability to work independently.

The successful candidate will also be able demonstrate the Trust values, the responsibilities of the job description and person specification

Main duties of the job

General administrative duties for the department such as scanning of patient notes on to EPR, photocopying and distribution of mail and triaged referrals.

Ensure all patient demographics and contact details are kept up to date on Cerner.

When accessing patient records ensure computerised tracking systems are used appropriately.

Management of admin shared inbox and to ensure correspondence is distributed according to trusts guidelines.

Support the failsafe officer, ensuring the smooth and safe planning of patients pathway

Routinely process Blueteq funding forms received from the clinical teams cross -site and upload to medisight and Hi-cost portal (blueteq secure). Respond to generalqueries with support from the clinical teams and service managers to ensure accurate information is recorded in a timely manner.

Provide reasonable cross-cover for other Clinical Pathway Administrators to ensure a consistent and effective administration service is maintained at all times.

Management of Dictate and ensuring any correspondence is sent out to external organisations.

Review the actions and instructions generated from Dictate when requested e.g. ensuring that correspondence or test results are sent to a clinician in a different specialty or booking a follow-up.

About us

The Royal Free London NHS Foundation Trust is one of the UK's biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests.

Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top

For more information please follow link https://www.royalfreelondonjobs.co.uk/

Job responsibilities

Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.

Person Specification

Education and professional qualifications

• English and Maths at GCSE level or equivalent
• Diploma level qualification or equivalent experience
• Knowledge of medical terminology
• Courses / further study attended to demonstrate evidence of personal development

Royal Free shared commitments

• o Demonstrable ability to meet the Trust shared commitments.

Experience

• Previous experience of working with the public and/or patients in a healthcare environment
• Experience of interaction with all levels of staff
• Previous administrative and organisational experience
• Experience of managing and prioritising own workload and working to deadlines
• Experience of dealing with non-routine and complex problems

Others

• Team work and ability to develop strong collaborative working relationships within different teams and relevant administrative, clinical and management staff
• Ability to work without direct supervision

Skills and aptitudes

• Excellent written and verbal communication skills
• Excellent organisational skills with meticulous attention to detail
• Excellent customer care practice, being polite, sympathetic, patient and diplomatic
• Knowledge of Cerner or equivalent system
• Awareness of National and Trust pathway targets (such as 18 week RTT target)
• Ability to confidently interact and share knowledge with staff at all levels
• Proof of continuous learning and development
• Ability to learn and assimilate information quickly
• Ability to use databases

Personal qualities and attributes

• Ability to maintain excellent communication channels and good customer services
• Maintain a high level of professionalism in manner
• Ability to work under pressure and use own initiative to prioritise tasks
• Good interpersonal skills having a friendly and approachable manner
• Proactive, forward-thinking, quick problem solving attitude with attention to detail

Others

• Reliability - good time keeping
• Ability to work flexibly to accommodate peaks and troughs of activity

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£33,262 to £36,027 a yearPer annum inclusive of HCAS