Baggage Hall Agent - PART TIME - UK

Swissport; Newcastle upon Tyne; On-site; GBP 20,000 - 25,000; Part time

Job summary

A leading ground and air cargo service provider in Newcastle upon Tyne is seeking a Bag Hall Agent. Responsibilities include efficiently handling and processing baggage, ensuring compliance with security regulations, and assisting passengers with inquiries. Candidates should have attention to detail, strong communication skills, and the ability to work flexible shifts. Join a dynamic team and enjoy benefits like comprehensive training, wellness initiatives, and opportunities for career advancement in the aviation industry.

Benefits

Access to Employee Assistance Programme

Comprehensive training and development programmes

Free onsite parking

Retirement savings plan with employer contributions

Career advancement opportunities

Qualifications

• Previous experience in baggage handling, logistics, or warehouse operations preferred.
• Must possess a valid FULL EUROPEAN MANUAL driver's license.
• Ability to lift and carry heavy baggage.

Responsibilities

• Handle and process baggage efficiently to ensure smooth airport operations.
• Sort and load baggage onto conveyor belts for transportation.
• Ensure compliance with airline security procedures.
• Assist passengers with lost or delayed baggage inquiries.
• Monitor cleanliness and safety of the bag hall area.

Skills

Attention to detail

Communication skills

Flexibility in shifts

Physical stamina

Job description

As a Bag Hall Agent with Swissport, you will be responsible for handling and processing baggage in a timely and efficient manner to facilitate smooth operations within the airport environment.

• Receive, sort, and load baggage onto conveyor belts and handling equipment for transportation to aircraft or storage areas.
• Utilise automated baggage handling systems and equipment to track, scan, and transfer luggage to designated flights or destinations.
• Ensure compliance with airline and airport security procedures and regulations while handling and processing baggage.
• Coordinate with airline representatives, ground crews, and other stakeholders to prioritise baggage handling and resolve any issues or discrepancies.
• Monitor and maintain the cleanliness, organisation, and safety of the bag hall area, including conveyor belts, sorting stations, and storage facilities.
• Report any equipment malfunctions, maintenance issues, or safety hazards to supervisors and follow established protocols for troubleshooting and resolution.
• Assist passengers with lost or delayed baggage inquiries, providing support and guidance in locating and retrieving their belongings.
• Adhere to Swissport's standards of service excellence, professionalism, and teamwork in all interactions and tasks.
• Ensure deployment of the environmental processes and procedures. Referring to the QHSE Manual.
  Previous experience in baggage handling, logistics, warehouse operations, or a similar role is preferred.
• Strong attention to detail and the ability to work efficiently in a fast-paced environment with strict deadlines and priorities.
• Excellent communication skills and the ability to interact professionally with colleagues, supervisors, and external stakeholders.
• Flexibility to work varied shifts, including early mornings, evenings, weekends, and holidays, based on operational requirements.
• Physical stamina and the ability to lift, carry, and manoeuvre heavy baggage and cargo items as needed.
• Must possess a valid FULL EUROPEAN MANUAL driver's license and be able to pass a background check
  Swissport is an award winning, leading provider of ground and air cargo services, dedicated to delivering efficient and reliable solutions to airlines and airports worldwide.
  Access to Employee Assistance Programme and wellness initiatives.
• Comprehensive training and development programmes.
• Free onsite parking whilst at work
• Retirement savings plan with employer contributions.
• Career advancement opportunities within the aviation industry.
• Join Swissport and become part of a dynamic team dedicated to delivering excellence in customer service and aviation operations. Whether you're seeking a flexible part-time role or a career with potential for growth, we encourage you to apply today and embark on a rewarding journey in the aviation industry! Swissport is an equal opportunity employer committed to diversity and inclusion in the workplace.