Back of House Supervisor

The Ritz London; Greater London; On-site; GBP 30,000 - 45,000; Full time

Benefits offered by this job

Highly competitive salary in luxury UK

Instant reward and recognition scheme

28 holidays including bank holidays

Learning & Development opportunities

Employee discount scheme

Free laundry service for tailored work

Complimentary meals on duty

Social events and activities

Season ticket loan

CODE Hospitality App

Wellness treatments

Pension scheme

Mental health support

Introductory Scheme (£600)

Training Fund Assistance

Job summary

The Ritz London is seeking a Back of House Supervisor to support the Chief Steward and oversee stillroom attendants, stewards, contractors and kitchen porters at our iconic Mayfair hotel.

This role focuses on staff induction, training and maintaining smooth operations to uphold the luxury standards for guests and colleagues in a demanding environment.

Excellent English and prior experience in a 5* property are desirable for success in this position.

Qualifications

• Experience in a luxury property is desirable.
• Excellent customer service and team supervision skills.
• Ability to work under pressure with strong organisational skills.
• Good command of the English language.

Responsibilities

• Oversee stillroom attendants, stewards, contractors and kitchen porters.
• Assist with department inductions and staff training.
• Ensure tasks are carried out to hotel standards.

Skills

Customer service

Team supervision

Work under pressure

Organisational skills

Good English

Job description

The Ritz London Overview

Located between the bustling Piccadilly and the calm oasis of Green Park, The Ritz London hotel offers the height of opulence with luxurious bedrooms, Michelin star dining and world-renowned Afternoon Tea. At every opportunity, our employees create a positive, memorable, and magical experience for both our customers and colleagues.

Position Overview

We have an exciting opportunity for a dynamic and enthusiastic individual to join our team at The Ritz London within the Back of House department as a Back of House Supervisor.

Our Back of House Supervisor is responsible for assisting the Chief Steward with the smooth operation of the department. This includes overseeing the work of the stillroom attendants, stewards, contractors, kitchen porters, and agency staffing. Responsibilities also include assisting with the delivery of department induction and training and monitoring that all tasks are carried out in accordance with the agreed standards outlined by the hotel.

Entry Requirements

• Relevant experience in a 5* property is desirable
• Excellent customer service skills and team supervisory skills
• Possess the ability to work under pressure and have strong organisational skills
• Good command of the English language
• Display a polite and professional attitude to internal and external guests

Our Benefits

• Highly competitive salary within the luxury London Hotel sector
• Instant reward and recognition scheme
• 28 holidays (including bank holidays)
• Learning & Development opportunities
• Employee discount scheme for Ritz goods and external providers
• Free laundry service for tailored uniform
• Complimentary meals on duty
• Social events and activities
• Season ticket loan
• CODE Hospitality App
• Wellness treatments: massage, chiropody and more
• Pension scheme
• Employee mental health assistance helpline
• Employee Introductory Scheme (£600)
• Training Fund Assistance

Eligibility: In line with the requirements of the Asylum & Immigration Act 1996, all applicants must either be eligible to live and work in the UK or must obtain permits to work in the UK or must obtain permits to work in the UK prior to application. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

Due the high volume of applicants, if you have not heard from us within 10 days, please consider your application to be unsuccessful.