B2C Sales and Renewals Executive

G.Network Communications; Greater London; On-site; GBP 30,000 - 36,000; Full time

Job summary

G.Network Communications in London is seeking a proactive customer-focused professional to handle inbound and outbound calls, manage emails, and guide customers through sales and renewal processes. You will maintain accurate sales data, work with CRM and Office tools, and collaborate with Sales and Support to ensure a seamless customer experience.

This role emphasizes strong communication, attention to detail, and the ability to upsell while building lasting relationships with customers.

Qualifications

• Proven experience in a sales, customer service, or similar customer facing role.
• Excellent verbal and written communication skills.
• Strong organizational skills with the ability to handle multiple tasks and priorities.
• High attention to detail and accuracy in handling sales data and customer information.
• Ability to work independently as well as part of a team.

Responsibilities

• Inbound calls: handle sales inquiries, renewals, and retention.
• Email management: respond to inquiries and process sales/renewal requests.
• Outbound calls: contact prospects, discuss renewals, upsell opportunities.
• Sales accuracy: ensure orders/updates are processed accurately and timely.
• Customer interaction: build relationships and exceed expectations.
• Renewal process: manage full lifecycle and inform customers of renewal options.
• Collaboration: align with Sales and Customer Support teams.
• Reporting: track metrics on sales, renewals, and customer satisfaction.
• Maintain standards: uphold professionalism and reflect brand values.

Skills

Sales experience

Customer service

Communication skills

Organization

Attention to detail

Teamwork

Education

Bachelor's degree or equivalent

Tools

CRM software

Microsoft Office

Job description

This role will be responsible for handling both inbound and outbound calls, managing emails, and ensuring a seamless customer experience throughout the sales and renewal process. The ideal candidate will have excellent communication skills, attention to detail, and a commitment to providing outstanding customer service while maintaining high standards of sales accuracy.

Accountabilities & Responsibilities

Accountabilities & Responsibilities

• Inbound Calls: Manage incoming calls from customers regarding sales inquiries, renewals and retention, ensuring a positive and efficient experience.
• Email Management: Handle email communications with customers, responding promptly to inquiries, processing sales and renewal requests, and addressing concerns in a clear and professional manner.
• Outbound Calls: Proactively reach out to existing sales pipeline to convert prospects as well as reaching out to customers to discuss product/service renewals, upsell opportunities, and gather feedback to identify areas for improvement.
• Sales Accuracy: Ensure all sales orders, renewals, and updates are processed accurately and in a timely manner, maintaining data integrity and minimizing errors.
• Customer Interaction: Build and maintain strong customer relationships by providing personalized support and demonstrating a deep understanding of customer needs. Aim to exceed customer expectations at every touchpoint.
• Renewal Process: Manage the full renewal lifecycle, ensuring that all customers are informed of renewal options in advance, and accurately updating CRM systems.
• Collaboration: Work closely with the Sales and Customer Support teams to align efforts, resolve issues, and ensure customers receive consistent and effective service.
• Reporting: Track and report on key metrics related to sales performance, renewals, customer satisfaction, and feedback to ensure continuous improvement.
• Maintain Standards: Uphold high standards of professionalism and customer interaction across all communication channels, ensuring that all sales and renewal activities reflect the company’s brand and values.

Stakeholders

• Customers
• Marketing
• Customer Connections
• Customer Service
• Product

Essential Qualifications, Personal Qualities and Experience we are looking for

• Proven experience in a sales, customer service, or similar customer facing role.
• Excellent verbal and written communication skills.
• Strong organizational skills with the ability to handle multiple tasks
• and priorities.
• High attention to detail and accuracy in handling sales data and customer information.
• Ability to work independently as well as part of a team.
• Proficiency in using CRM software and Microsoft Office Suite (Excel, Word, Outlook).
• Ability to maintain a positive and professional attitude in all customer interactions.
• A customer-first mentality with a focus on creating lasting relationships.
• Prior experience with renewals, upselling, or managing accounts is a plus.
• A bachelor’s degree or equivalent experience in a related field is preferred.