B2B Retentions Sales Executive — Utilities

Business Stream; Gogar; On-site; GBP 17,000 - 29,000; Full time

Benefits offered by this job

Attractive pension plan

31 days annual leave + bank holidays

Subsidised staff restaurant

Free gym membership

Employee discounts

Job summary

Business Stream in Edinburgh Park is seeking a Sales Executive for our Retentions team. You will nurture B2B relationships, focus on renewals, and spot opportunities to add value for UK non-household customers. The role balances strong service with a commercial mindset in a fast-paced environment.

You will manage renewal activity, support campaigns and keep records, collaborating with colleagues to deliver a smooth journey from first contact to contract completion.

Qualifications

• Experience in a sales or customer-focused role, ideally B2B or regulated environment.
• Ability to balance commercial goals with positive customer outcomes.
• Confident conversations with customers and relationship-building.
• Excellent verbal and written communication with strong attention to detail.
• Good organisation, prioritisation and KPI management.
• Proactive, team-focused and ownership-minded.

Responsibilities

• Own renewal activity and manage retention across UK non-household water market.
• Support sales campaigns and identify opportunities to upsell services.
• Maintain accurate records and ensure smooth contract completion.
• Engage with customers to understand needs and present value of staying.
• Collaborate with colleagues across the business for a positive customer experience.

Skills

B2B sales

customer relationships

target-driven

communication skills

Microsoft Office

CRM systems (Salesforce/Dynamics)

Tools

Salesforce

Dynamics

Job description

Business Stream in Edinburgh Park is seeking a Sales Executive for our Retentions team. You will nurture B2B relationships, focus on renewals, and spot opportunities to add value for UK non-household customers. The role balances strong service with a commercial mindset in a fast-paced environment.

You will manage renewal activity, support campaigns and keep records, collaborating with colleagues to deliver a smooth journey from first contact to contract completion.