B2B Customer Support Advisor — Hybrid Fintech Payments

Bumper; Sheffield; Hybrid; GBP 27,000 - 29,000; Full time

Benefits offered by this job

Private Healthcare

Holiday allowance

Hybrid work

Salary & bonus

Wellbeing allowance

Pension scheme

Job summary

Bumper Ltd is hiring a Customer Support Advisor (B2B) in Sheffield on a hybrid basis. You’ll be the main contact for dealerships and garages, resolving issues by phone and email and guiding onboarding for new partners.

The role combines client service with numbers-oriented tasks in a fintech environment. You’ll need at least a year in customer support, great numeracy, and a clear, friendly communication style.

Qualifications

• At least 1 year in customer support, a contact centre or a helpdesk.
• B2B experience is ideal; experience in banking, lending, insurance or similar is a plus.

Responsibilities

• Handle calls and emails from dealership/garage partners to resolve issues on first contact.
• Assist partners with invoice, remittance and settlement queries.
• Support onboarding by chasing documents and gathering data for KYC checks.

Skills

Numeracy

Phone etiquette

Written communication

Customer empathy

Problem solving

Tools

CRM tools

Job description

Bumper Ltd is hiring a Customer Support Advisor (B2B) in Sheffield on a hybrid basis. You’ll be the main contact for dealerships and garages, resolving issues by phone and email and guiding onboarding for new partners.

The role combines client service with numbers-oriented tasks in a fintech environment. You’ll need at least a year in customer support, great numeracy, and a clear, friendly communication style.