B2B Customer Service & Order Coordinator

RSEA Pty Ltd; Canterbury; On-site; GBP 18,000 - 22,000; Full time

Benefits offered by this job

ERP training

Weekday schedule

Christmas break

Employee discounts

Bonus incentives

Career development

Team environment

Job summary

RSEA Safety is seeking a Customer Service Officer to join our Christchurch team on a full-time basis. You will be the main contact for major B2B customers, handling phone and email enquiries, processing orders, and supporting the sales team to ensure fast and accurate responses.

This busy, detail-oriented role offers full training on Pronto ERP and our product range, with Monday to Friday office hours and a strong emphasis on customer satisfaction and relationship building.

Qualifications

• Experience in customer service within an office, retail, trade counter or call center environment.
• Strong MS Office skills, especially Excel and Outlook.
• Fast, accurate data entry with attention to detail.
• Ability to stay calm and organised with multiple tasks.
• Clear written and verbal communication skills.
• Willingness to learn and take initiative.
• Pronto ERP experience is advantageous but training is provided.

Responsibilities

• Answer inbound phone and email enquiries, process orders and provide delivery updates.
• Support sales team with admin tasks and quotes to keep customers informed.
• Liaise with warehouse and suppliers to resolve backorders, delays and returns.
• Enter and manage sales orders in Pronto ERP accurately and quickly.
• Assist with pricing maintenance and regular sales reporting.
• Build strong relationships with regular business customers.

Skills

Customer service

MS Office (Excel, Outlook)

Data entry

Attention to detail

Communication skills

Initiative

Pronto ERP (advantage)

Tools

Pronto ERP

Job description

RSEA Safety is seeking a Customer Service Officer to join our Christchurch team on a full-time basis. You will be the main contact for major B2B customers, handling phone and email enquiries, processing orders, and supporting the sales team to ensure fast and accurate responses.

This busy, detail-oriented role offers full training on Pronto ERP and our product range, with Monday to Friday office hours and a strong emphasis on customer satisfaction and relationship building.