Customer Service Coordintaor

HR GO Recruitment; Holywell; Vor Ort; GBP 21.000 - 28.000; Vollzeit

Zusammenfassung

HR GO Recruitment in Holywell is seeking a highly organised Customer Orders Coordinator to manage customer orders from receipt through to delivery, working closely with customers and internal teams. You will process orders using SAP, keep records accurate, meet deadlines, and support KPI targets while delivering excellent customer service.

You will liaise with customers to provide updates, resolve queries, and coordinate with Planning, Production and Sales to ensure on-time delivery, while

Qualifikationen

• Experience in customer service or order processing.
• Excellent administration and organisational skills with attention to detail.
• Strong communication and problem-solving abilities.
• Ability to prioritise tasks and meet tight deadlines.

Aufgaben

• Process and manage customer orders using SAP, ensuring accuracy and deadlines.
• Liaise with customers to provide updates and resolve queries.
• Coordinate with Planning, Production, Sales and internal departments to ensure on-time delivery.
• Monitor customer requirements and expedite urgent orders.
• Raise and manage customer complaints in SAP, coordinating with Customer Care for resolutions.
• Maintain accurate records and complete general administrative duties.
• Support KPI targets and continuous improvement initiatives.

Kenntnisse

Customer service

Order processing

Administration

Communication

Problem solving

Deadline management

SAP experience

Tools

SAP

Jobbeschreibung

Customer Orders Coordinator Location: Holywell Hours: Monday to Thursday, 8:15am - 5:00pm | Friday, 8:15am - 4:00pm Salary: Competitive, dependent on experience The Role We are looking for a highly organised Customer Orders Coordinator to manage customer orders from receipt through to delivery.

You will work closely with customers, Area Sales Managers, Planning, Production, and internal departments to ensure orders are processed accurately and delivered on time while maintaining excellent customer service.

Key Responsibilities

• Process and manage customer orders using SAP. Ensure orders are entered accurately and meet production deadlines.
• Liaise with customers to provide updates and resolve queries.
• Coordinate with Planning, Production, Sales, and internal departments to ensure on-time delivery.
• Monitor customer requirements and expedite urgent orders where necessary.
• Raise and manage customer complaints through SAP, working with Customer Care to achieve resolutions.
• Maintain accurate records and complete general administrative duties.
• Support departmental KPI targets and continuous improvement initiatives.

About You

• Previous customer service or order processing experience.
• Strong administration, organisation, and attention to detail.
• Excellent communication and problem-solving skills.
• The ability to prioritise workloads and work to tight deadlines.
• A proactive, customer-focused approach and a positive attitude.
• Experience using SAP (or a similar ERP system) is advantageous.
• Manufacturing or fabrication industry experience would be beneficial but is not essential.